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Honored Contributor
RespectLife
Posts: 16,486
Registered: ‎02-27-2012

Re: Refund getting smaller

‎12-29-2025 02:13 PM

@shoekitty wrote:
@september wrote:

@MKR14    Did you know that if an item is considered defective, you don't have to pay the return shipping, and you also get your original shipping fee reimbursed?   It sounds to me, like this item qualifies.  They won't automatically offer it to you, you have to explain the issue and ask for a full refund. 

@september   I agree.  Maybe it's worth a call back to explain further. Maybe not. To me, 3.50 wouldn't be worth calling, staying on hold forever, and dealing with CS reps that aren't as well informed as the past.  Something that doesn't work as demonstrated truely is defective in a way. As long as you bought right oroduct and right size.   Next time, maybe wait for free ship as suggested.  Otherwise IDK what to say, except sorry this happened. Kinda frustrating. 

 

 

Call FIRST thing in the morning!  I am never on hold!!!

 

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