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Honored Contributor
Posts: 34,605
Registered: ‎08-23-2010

RETAILER TO START CHARGING CUSTOMERS FOR RETURNS

 

Oh boy ..........   

 

I just came across this and was horrified .... if the link doesn't work, just google H&M charging for returns.

 

The retailer will start this trial policy in Norway and the U.K.

 

I'm stunned they think this will work ... anywhere.  Why not be like the rest of the retailers and just charge more? 

 

What do you think about this .... under ANY circumstances, could it work?  

 

Link:

 

One Retail Giant Will Soon Charge Customers To Make Returns? (msn.com)

Respected Contributor
Posts: 2,069
Registered: ‎01-04-2014

Re: RETAILER TO START CHARGING CUSTOMERS FOR RETURNS

Haven't many stores been charging a restocking fee for years? 

Super Contributor
Posts: 344
Registered: ‎06-27-2010

Re: RETAILER TO START CHARGING CUSTOMERS FOR RETURNS

[ Edited ]

Since it's purchases made online that get returned to their stores, I'm not surprised.  Items purchased online are frequently not carried in every store so many times end up marked down or transferred out.  They may also have online promos not in stores and vice versa.   

Also, the link does work. Just fyi.
Esteemed Contributor
Posts: 6,468
Registered: ‎01-27-2014

Re: RETAILER TO START CHARGING CUSTOMERS FOR RETURNS

I suspect a free market and capitalism will work....and they will lose business. People have many choices where they choose to shop for clothes. Competition works. I, for one, would not buy from a store that has a special charge just for returning something. I like good customer service. That is not good customer service.

Honored Contributor
Posts: 60,072
Registered: ‎03-10-2010

Re: RETAILER TO START CHARGING CUSTOMERS FOR RETURNS

How much tax deduction do you suppose they take for any losses they incur?  Now they want to be reimbursed by customers too?

New Mexico☀️Land Of Enchantment
Respected Contributor
Posts: 2,069
Registered: ‎01-04-2014

Re: RETAILER TO START CHARGING CUSTOMERS FOR RETURNS

There are some buyers that abuse return policies. There are some that purposely purchase for a one time use, then return. I see this as an attempt to cut back on that. 

Honored Contributor
Posts: 8,563
Registered: ‎03-19-2010

Re: RETAILER TO START CHARGING CUSTOMERS FOR RETURNS

I'm already reticent about buying clothing online because I like to try on my clothing first, not just to make sure I get the right size, but to make sure it looks how I thought it would on me.  This would just further discourage me, although I have never bought anything from H&M in-store or online.  

Honored Contributor
Posts: 8,628
Registered: ‎05-18-2017

Re: RETAILER TO START CHARGING CUSTOMERS FOR RETURNS

[ Edited ]

I rarely return - no matter who I order from.  It won't  affect me.

Honored Contributor
Posts: 34,605
Registered: ‎08-23-2010

Re: RETAILER TO START CHARGING CUSTOMERS FOR RETURNS


@Etoile308 wrote:

Haven't many stores been charging a restocking fee for years? 


 

@Etoile308 

 

For big items like computers or electronics, yes, but  I don't think restocking fees for clothing is happening .... very much, if it is.  

Trusted Contributor
Posts: 1,395
Registered: ‎03-06-2020

Re: RETAILER TO START CHARGING CUSTOMERS FOR RETURNS

I've stumbled across quite a few when Holiday shopping; they tend to be small, niche online retailers that I normally don't frequent. I always read the return policy of any online store since I shop (and direct sent) the majority of time online.

 

Paying a restocking fee usually means I won't shop from the site.

"Coming to ya from Florida"