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Honored Contributor
Posts: 8,972
Registered: ‎03-09-2010

Re: RETAILER TO START CHARGING CUSTOMERS FOR RETURNS

The solution is simple, don't shop there.

Honored Contributor
Posts: 23,561
Registered: ‎03-09-2010

Re: RETAILER TO START CHARGING CUSTOMERS FOR RETURNS

Some people are a little crazy ordering and returning things. I think it was Erin Andrews who said in an interview that she'll order three of something she's interested in. One in her expected size and then one larger and one smaller and then only keep one and return the other two depending on which one fits her the best. So, she orders three, tries all three on, then returns two of them every time she orders something. That's a good way to put a company you like out of business.

 

Most companies don't want to annoy customers, but they also have to stay in business and some customers seem determined to put them out of business.

Fly!!! Eagles!!! Fly!!!
Esteemed Contributor
Posts: 6,188
Registered: ‎03-11-2010

Re: RETAILER TO START CHARGING CUSTOMERS FOR RETURNS

I don't blame companies for doing that. The people who take advantage of returns are ruining it for others, and the companies have to consider themselves. I rarely return items, so it won't affect me, anyway. Charge away! 

"The more I learn about people, the more I like my dog."

Mark Twain
Honored Contributor
Posts: 33,148
Registered: ‎03-20-2010

Re: RETAILER TO START CHARGING CUSTOMERS FOR RETURNS

[ Edited ]

@teganslaw @gardenman 

 

A lot of the stores get ripped off too---- Look at the dresses bought for special occasions--weddings, proms, anniversary parties, New Years Eve....then after they are worn (and have makeup on them and smell like perfume ----so you know they've been worn---people bring them back for a refund.---SMH!!!).....

 

Now there should be exceptions---if something is defective or there's an error in the order---the return fee should be waived.....

 

A relative was a Store Manager for JCP and she said this one woman came in every year---bought her kids school clothes in September, and returned them the following June, at the end of the school year,  for a refund "because they didnt wear well" 🙄  ..She even presented her receipt showing the date of the original purchase..The JCP Corporate Office said she had to refund as the customer requested....SMH! You and I paid for her kid's school clothes...

Animals are reliable, full of love, true in their affections, grateful. Difficult standards for people to live up to.”
Esteemed Contributor
Posts: 6,188
Registered: ‎03-10-2010

Re: RETAILER TO START CHARGING CUSTOMERS FOR RETURNS

Maybe we should start charging them for the inconvenience of returning - if the product has been falsely advertised or misrepresented, etc. (sometimes like on the shopping channels.) Not from years ago, though. They were very careful to sing the actual qualities of what they were selling.

 

 

Honored Contributor
Posts: 11,259
Registered: ‎05-18-2017

Re: RETAILER TO START CHARGING CUSTOMERS FOR RETURNS

[ Edited ]

@Spurt wrote:

@teganslaw @gardenman 

 

 

A relative was a Store Manager for JCP and she said this one woman came in every year---bought her kids school clothes in September, and returned them the following June, at the end of the school year,  for a refund "because they didnt wear well" 🙄  ....The Corporate Office said she had to refund as the customer requested....SMH! You and I paid for her kid's school clothes...


@Spurt  - That woman has zero integrity.  

Honored Contributor
Posts: 33,148
Registered: ‎03-20-2010

Re: RETAILER TO START CHARGING CUSTOMERS FOR RETURNS


@San Antonio Gal wrote:

@Spurt wrote:

@teganslaw @gardenman 

 

 

A relative was a Store Manager for JCP and she said this one woman came in every year---bought her kids school clothes in September, and returned them the following June, at the end of the school year,  for a refund "because they didnt wear well" 🙄  ....The Corporate Office said she had to refund as the customer requested....SMH! You and I paid for her kid's school clothes...


@Spurt  - That woman has zero integrity.  


@San Antonio Gal 

 

Yep, you are so right....and my relative would go to her office, slam the door, and cuss up a storm.....but thats all Corporate allowed her to do....what she wanted to do was to tell the woman off!!!

Animals are reliable, full of love, true in their affections, grateful. Difficult standards for people to live up to.”
Honored Contributor
Posts: 24,685
Registered: ‎07-21-2011

Re: RETAILER TO START CHARGING CUSTOMERS FOR RETURNS

Ridiculous.  I would not shop at a store that followed charging for returns,

kindness is strength
Honored Contributor
Posts: 12,633
Registered: ‎03-09-2010

Re: RETAILER TO START CHARGING CUSTOMERS FOR RETURNS

[ Edited ]

@Laura14 wrote:

I agree with @chrystaltree .

 

It's gone viral on TikTok with the young people on how to get "free" stuff. They were really affecting the indie authors by buying, reading and then returning their books treating Kindle ebooks like a library which it is not. The authors have to refund all of that money each time they did it. 

 

Amazon has Kindle Unlimited for that type of reading which you pay for and authors have a choice to put their books in KU or not. We screamed so much and, with Amazon losing on their end too, they finally just changed that policy and now if you read more than 10% of the book, you've bought it or have to prove a legitimate return reason with Amazon for your money back. 

 

There needs to be something like that for all retailers. I watch my own family buy multiples and then have a return day with ten bags and receipts in their trunks. I get certain things like clothes and home decor need a trial run but, at some point, there needs to be an understanding of a cost for that type of behavior and a consequence for frequent abusers of a retailer's goodwill.

 

My opinion but I think it's the reason customer service has plummeted. Good faith goes both ways. 




@Laura14 - my opinion will probably not be popular on this thread, and I have expressed it before, but that's how I feel with QVC's return policy on Christmas in July items and actually, their other extended holiday return policy on other items also.

 

Christmas in July- load up on all the holiday decoration "stuff", use it through Christmas, still sit on it in January and then scramble to return items before 1/31.

 

Of course, not saying that all people do that or even the majority, but I have seen posts here and on Facebook where on 1/31 people are scrambling to get things sent back.

 

No way would I have that policy if I were a retailer. We are all paying for that.


Why is it, when I have a 50/50 guess at something, I'm always 100% wrong?
Respected Contributor
Posts: 2,143
Registered: ‎04-25-2020

Re: RETAILER TO START CHARGING CUSTOMERS FOR RETURNS


@Jacie wrote:

If you have ever worked in a retail environment, you already know that there are shoppers who abuse the system all the time. There are shoppers who are so indecisive they buy a ton and then return most of it. There are thieves who fill a box with soap bars to the weight of the vacuum that was in the box and return it. People who buy the expensive bag, dress or whatever to use for one night. No matter what you call it, it costs us money.

 

Besides that, the customer is NOT always right. That went out the window in our "me me me" society.


@Jacie   Yup & along those same lines.....Sears had quite a generous return policy....some customers would purchase things like an electric circular saw to make a project at home, then when they finished it, they woud return the item within the 30 days.  They would box it up like new.  Then the next poor unsuspecting customer would buy the item off the shelf thinking they got a brand new item when what they got is technically a used item at this point.  

I would give everything I own just to have you back again.......David Gates of Bread