Community Chat

[Rockycoast]

I think the CS rep did a very good job resolving your issue seeing as how you were so nasty right off the bat to her.  Perhaps you should have waited and taken a calming breath before you called CS.  Love Amazon.  Have been shopping with them for over a decade. We have had one, just one problem with delivery in all that time. CS took care of it promptly and to my satisfaction.  No yelling, no nastiness. Just a CS rep helping a customer who was nice right off the bat.

[Cumbercookie13]

I order from Amazon all the time and despite the issues with the company's CEO, when you don't have a car and can't go into stores when you want, they have been very convienient for my needs.

I've only had to call Amazon once, when I received someone else's order because the driver didn't take the time to read the address. The rep told me not to worry as they would send it out again and I didn't have to return it. Otherwise, I deal with order issues through the app and not in person.

It's frustrating when you have a bad experience, but being rude to CS reps is not the way to handle it, especially when it seems they did resolve the situation to the best of their ability. 

[Spurt]

Just to let everyone know, I was FIRM in my resolution request but I wasnt rude...perhaps the "all caps" was misleading and perhaps "shouted" was the wrong word, I should have said I stated "unacceptable" with authority!  Waiting 14 days for the second delivery due to the mishap caused by Amazon's employee's carlessness was indeed a bit much....Just an FYI I shouldnt have had to negotiate a better delivery date, which was available and I did have Prime Delivery and it appears the item was in stock l!

[CalminHeart]

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@kitcat51 wrote:

I've worked customer service on the phone & when customers when rude-yelled about needing a replacement, I made sure it went by wagon train...I simply didn't put up with that nonsense. Most customers were great, kindness & respect given both ways & it was fun chatting with & helping them every way I could. 

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I worked in customer service for a few years after retiring. I've had customers threaten me, scream, swear, throw things, sexually/age/gender harass, etc. I would always try to help but at some point, decided I wasn't paid enough to deal with that cr&p so called a manager. 

I was nice to every customer but must admit it was easier to find solutions for thoses who were decent on the phone or in person. You catch more flies with honey than vinegar.

[gardenman]

Light bulbs are notoriously under-protected. A comedian many years ago did a routine about how light bulbs were packaged. He talked about how these fragile glass bulbs are just in an open-ended cardboard tube, while something indestructible, like a battery, is encased in plastic and you need a chain saw to get it out. It was a good routine and made a lot of sense.

[Boehm Collector]

I order a lot from Amazon.   On a few occasions I have had to return items.  Have never had a problem.  Customer service has always been wonderful.

[postechnician]

I work at Amazon. Packages are put in giant cardboard boxes called gaylords that are then dumped on conveyor belts that are then separated by addresses. These boxes can get crushed and broken by heavier boxes falling on top of them or pushed down the belt. It doesn't matter if there's a fragile sticker on the package. It's all about getting the packages out to the delivery stations for fast 1-2 day delivery.

[77yangya]

Maybe you could get some insight if you Googled why this happens.......you may be surprised.

[gertrudecloset]

Never experienced the kind of problems you did that would warrant such a long drawn out post.  Broken bulbs?  Yep.  Been there.  Home Depot sent them to me.  Amazon has sent me things that were questionable, but it didn't warrant all this venting.  Know why?  Amazon will always fix it.

One good thing about Amazon is that they will make it right!  Their customer service is next to none.  Are they perfect?  No.  Don't know about their tentacles (over dramatization) but I don't think the problem was with Amazon per se.  I think it was with the shipper and delivery person.

[SeaMaiden]

@Spurt  So what is the warning?