Community Chat

[J Town Girl]

I purchased an item from an Etsy Shop on 3/20/18.  Since I've ordered from this seller before and had no problems I wasn't concerned when I checked her shop in a few weeks and noticed that she still hadn't shipped my item.   She states that she is in nursing school and also works part-time so I just assumed that she got busy and hadn't gotten around to getting my order mailed out.    I wasn't too concerned.  

I then waited a few more days and there was still no action.   My item was listed on her Etsy page as "not dispatched".     I then sent her a message inquiring about my order.   I received no response from her.   

I've been checking each day and sent another message and now I see that she has closed her Etsy Shop.  

I have notified Etsy and they have now opened up a dispute case with this seller.  

Has anyone else ever had a problem with an Etsy seller?  

I paid for this item through PayPal.   Etsy states in their regulations that if I contact my credit card company for additional help they will close my case. 

I am at a loss as to what to do.  I feel that continuing to deal with Etsy and allowing them to settle this situation might be a better choice than to contact PayPal.  

Of course if Etsy doesn't follow through and resolve this case then I will notify PayPal.

PayPal allows 180 days to make a claim.  

The cost of the item along with shipping is $30.40.  Not a huge amount of money but I'm not going to just forget about it.   

I purchase many items through Etsy and this is the first time I have run into a seller such as this.  

Are there any Etsy sellers on this forum?   If so, what advice would you give me.

[wishmoon]

I had trouble once with an Etsy seller not sending my item and I wrote her like you did and received no response. I then wrote Etsy and they settled it with her refunding my money.

It's nice to have goals like furthering your education but you must take care of your responsibilities. That's an excuse. Etsy should get on some of the sellers for not sending soon enough. Dealing with Ebay is much better.

Hope you either get your item or a refund.

[Teacups]

No I don't care for it. But paypal will get your money back I think. I am sorry this happened to you. Notify paypal when you can.

[CelticCrafter]

When my daughter had an issue with an item that had been lost in transit, it was Etsy that handled it for her with the seller.

[LolaMontez]

I have alawys had success reporting to Paypal, whether it is Etsy, ebay or whatever.  In my experience, a lot of etsy sellers do not seem to care about prompt shipping and act like it is ok to ship "when they get around to it."  I tire of the sob story excuses.  If they want to sell and take the money, then they should be prepared to do whatit takes to ship the item out without delay.  This is one reason I rarely shop on etsy these days.

[pugvette74]

Best to open a case with PayPal. That's what I had to do, they will help you. Etsy can't get your money back but PayPal will...

[moon_gazer]

I purchased an antique ruby ring on Etsy back in January for $225.00. When the seller had not shipped it within a normal period, I thought, of 5 days, I contacted her. She said she was sorry - she had misplaced the ring and had a few more places to look. Also, she said she had been busy planning a New Year's Eve party. When I finally did receive the ring, it looked nothing like the pictures and I told her I wanted to return it. She said she normally didn't accept returns, but would in my case. When I left her some fairly negative feedback, her comment to it was " I don't understand this review at all. I mailed the ring out the very day that I received payment".  Of course, I was not able to reply to that since I had already left feedback.   

[gidgetgh]

I had one problem, a few years ago. Seller didn’t ship out the item and wouldn’t respond to messages. 

I contacted etsy and opened a dispute with them. 

Finally heard back from the seller as Etsy had reached her. She said she was out of the country and would be for the next month. I got a refund. 

[Blahblahvampemer]

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@pugvette74 wrote:

Best to open a case with PayPal. That's what I had to do, they will help you. Etsy can't get your money back but PayPal will...

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Huh?  Etsy does indeed get your money back if you paid through them.  That's why I never use PayPal unless I absolutely have to.