Question about Venmo

781Florist · ‎10-16-2021

Hey folks...

I have the Venmo app on my phone (I had to pay something with it 3 years ago!) and 5 days ago I sent my sister a payment using my Discover card.

She says she is unable to deposit my payment, and I checked into my Venmo and it says it made the payment.

I checked into my Discover Card login and it has my payment recorded.

She says that she had no trouble depositing payments from 2 other siblings so I am asking you what you think.

Is the problem with her bank? My 2 sources (Discover and Venmo) say the payment is made yet she doesn't seem to be able to get it!

I'm getting charged for a payment that is out in cyberspace someplace. If she obviously was sent the payment (she has tried to deposit it ) and it shows up on my account statements, then it seems to me the problem is with her bank...no?

Mz iMac · ‎07-26-2014

@781Florist "She says she is unable to deposit my payment"

"(she has tried to deposit it )"

So your sister "sees" the $$$ you sent or a record of it but just can't deposit it?

Sounds to me the issue is on your sister's end.

Is there a way you can track Vemo $$$ to confirm "where" or to "whom" the $$$ went to?

"Never argue with a fool. Onlookers may not be able to tell the difference."

moonandthestars · ‎03-11-2010

@781Florist I'm very new to Venmo so I'm not even close to being an expert on the subject. I do have a question for you: when you say that you sent your sister a payment via Venmo - where was it to go? Her Venmo account? Or direct to her bank account? Or direct to her credit card? Obviously I'm not familiar with this whole procedure, but seems to me if you have confirmation that you sent it and it was "received" can you not give her your confirmation / transaction number for her to give to her bank or wherever it was supposed to be received?

I have my own issues with Venmo - a couple of people I deal with asked that I pay with Venmo (vs. PayPal, etc.) so I relented. Seemed easy enough, but I just found out in reviewing my credit card statements that my bank changes me $10 extra per transaction! Oh my! They call it a transaction fee. They treat it as a cash advance or something like that and charge me higher interest on it too. I was able to get one $10 refunded, but that leaves like 8 more. I'm pretty upset and will call them again today to see how we can straighten this out. Any advice? I won't continue to use Venmo, obviously.

Hope you and your sister straighten out your situation quickly and easily.

Tori3569 · ‎06-27-2010

@moonandthestars wrote:
@781Florist I'm very new to Venmo so I'm not even close to being an expert on the subject. I do have a question for you: when you say that you sent your sister a payment via Venmo - where was it to go? Her Venmo account? Or direct to her bank account? Or direct to her credit card? Obviously I'm not familiar with this whole procedure, but seems to me if you have confirmation that you sent it and it was "received" can you not give her your confirmation / transaction number for her to give to her bank or wherever it was supposed to be received?

I have my own issues with Venmo - a couple of people I deal with asked that I pay with Venmo (vs. PayPal, etc.) so I relented. Seemed easy enough, but I just found out in reviewing my credit card statements that my bank changes me $10 extra per transaction! Oh my! They call it a transaction fee. They treat it as a cash advance or something like that and charge me higher interest on it too. I was able to get one $10 refunded, but that leaves like 8 more. I'm pretty upset and will call them again today to see how we can straighten this out. Any advice? I won't continue to use Venmo, obviously.

Hope you and your sister straighten out your situation quickly and easily.

I've been using Venmo for years and would not use a credit card there. It states many times on the site that any payments by credit card are subject to a 3% charge by Venmo and can be treated as cash advances by the card issuer.

I have it attached to my checking account, just like Paypal and have never had an issue. I realize however, that using it that way might not be possible for some.

ValuSkr · ‎03-15-2014

Why not just hand her a check? ... the old-fashioned way! I understand it's less convenient for her. If there are fees, make sure she reimburses you; convenience comes at a price!

moonandthestars · ‎03-11-2010

@Tori3569 Hmm, let me see about linking to a bank account. I didn't see that option when I signed up. However, just to be clear on my transaction fee woes, it is my credit card which is charging that to my account - shouldn't they have notified me about that other than just charging me?

I realize that Venmo has some small fees associated with it - I kind of thought the sellers (i.e. receiver of the money) paid that, but I was prepared to pay something for the service. I ended up paying that (I think) plus $10 per transaction charged by my credit card company.

I have no idea why people prefer Venmo to paypal!! Maybe the seller fees are less?

Kachina624 · ‎03-10-2010

I use my bank's bill pay function for personal and business transactions. Never a fee or problem as it comes directly out of my checking account.

New Mexico☀️Land Of Enchantment

KKlim · ‎06-20-2015

@ moonandthestars..Please don’t use Venmo anymore. It sounds like a mess and your losing hard earned money paying for fees.
As @ValuSkr said…mail her a check. That’s exactly how I would have done it. My sister that lives in Atlanta ordered something that required a payment from me to reimburse her. She asked me to use Zelle + I said no + I sent her a check. Too bad. Lol.

781Florist · ‎10-16-2021

To you folks who said to give her a check, and to Kachina who suggested using the bank's bill pay....I have only one thing to say.

Boy am I stupid! I realized after reading your comments that giving anyone a check is really no inconvenience because they can simply pull out their phone and deposit it right there. (Duh!)

As for the bank's bill pay...I have that feature on my phone but I simply didn't think of it because I really do not utilize it. I pay most bills online at my desktop and don't use my phone for much other than texts or phone calls.

I have to wait until Monday to find out if this is a bank or a Venmo issue but once I get it sorted out I now know

that using my head as well as the checking account is

the way to go.

BTW....according to my Venmo and Discover accounts the total amount charged to me was $1.50 over the payment amount.

Thanks for all your input. I will let you know how this shakes out!