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Honored Contributor
Posts: 11,775
Registered: ‎03-16-2010

Re: QVC hiring customer service reps and warehouse workers


@Kachina624 wrote:

@Anonymous032819    There are a few I'd like to see take a whirl at it.  Not me, I've paid my dues.  It's a hard job taking so much misdirected abuse.


@Kachina624 I feel sorry for those who work in customer service. When I call to complain, I always start off saying, I know it's not your fault..... I also apologize to them if I do get snippy.

Super Contributor
Posts: 383
Registered: ‎03-18-2010

Re: QVC hiring customer service reps and warehouse workers

 

@Bri369 

 

If they've been working with a pared down crew, I bet they are overworked; hence the turnover.  


 

You maybe right about that.  Staff who have worked several years generally earn more than new hires.  It may also be a way to reduce higher paid staff.  In my experience companies who do this do not calculate the costs of recruiting, screening and hiring into their overhead so on paper it looks like they are saving money.