Community Chat

[JillyMarie]

Are you experiencing problems with TV (only getting about 10 or so channels)  and the Comcast website?  Also, when I call the customer service number I get disconnected.  I did pay my bill so that's not the problem.

[Scooby Doo]

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@JillyMarie wrote:

Are you experiencing problems with TV (only getting about 10 or so channels)  and the Comcast website?  Also, when I call the customer service number I get disconnected.  I did pay my bill so that's not the problem.

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Yes, I didn't have TV this morning, but it just now came back on.

[Chrystaltree2]

Yes!  I can't get any of my shopping channels, I only have a handful of stations.  I was watching a movies so I don't know when the problem started.  Comcast has been full of problems lately.  I'm waiting it out, I assume Comcast will fix it soon.  I don't want to call or go online for help because every time I do, I end up with internet problems and that means another....longer call.

[JillyMarie]

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@Chrystaltree2 wrote:

Yes!  I can't get any of my shopping channels, I only have a handful of stations.  I was watching a movies so I don't know when the problem started.  Comcast has been full of problems lately.  I'm waiting it out, I assume Comcast will fix it soon.  I don't want to call or go online for help because every time I do, I end up with internet problems and that means another....longer call.

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Wow.  I wonder if they punish customers who dare to complain.

[Mmsfoxxie]

Yes.  At 9:30 am, I turned to Turner Classics to watch a movie and all I got was a black screen.  Other channels were black as well.  Just came back on but it's too late to watch my movie.  Oh, well.

[dooBdoo]

@JillyMarie, @Scooby Doo, @Chrystaltree2, @Mmsfoxxie

Yes.

You can always check online if you have problems.

Just type in something like "Comcast down" and you'll see many websites which report outages for the website or service you're looking for.

Take a look at this graph and all the reports at this safe link:

http://downdetector.com/status/comcast-xfinity

And here's the outage map:

http://downdetector.com/status/comcast-xfinity/map/

[PinkyPetunia]

I haven't had any trouble with Comcast.  I am in NJ.  Where are you people who are experiencing difficulties?

[dooBdoo]

One of several news reports:

Comcast outage affecting customers nationwide

"We are following developing news of a major outage at Comcast cable.

This is the live map from Comcast, showing the cable outage locations.

You can see all the red in the Bay Area.

Also the East Coast, the Southeast, and Chicago area are all affected.

We have been trying to get a comment from Comcast but so far we have not been able to get through.

A lot of people are tweeting the same thing - that they can't reach customer service.

We are continuing to work this story and we'll keep you updated.

Click here to see the live outage map and to report your service disruption."

source:  http://www.ktvu.com/news/91936701-story

[JeanLouiseFinch]

Same here.  I called Comcast and just kept getting a busy signal.  It's starting to come back now.  

[dooBdoo]

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@PinkyPetunia wrote:

I haven't had any trouble with Comcast.  I am in NJ.  Where are you people who are experiencing difficulties?

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@PinkyPetunia, The map at at the link I posted shows you where the reported outages are located.  Here it is again:

http://downdetector.com/status/comcast-xfinity/map/