Reply
Honored Contributor
Posts: 31,663
Registered: ‎03-10-2010

I have checked the PP website and cannot seem to find an answer so I'm asking here.  Does anyone know if by any chance PayPal offers some type of protection if a package is stolen?

 

I had a package delivered and it was stolen off our front porch.  The whole thing was picked up by our Ring camera and the authorities have the video.  I'm just wondering if PayPal offers any type of insurance for this. 

 

I know some credit cards do and Amazon does. Just wondering about PP.  TIA 

Honored Contributor
Posts: 49,653
Registered: ‎03-10-2010

Re: PayPal and Stolen Package

@LipstickDiva.  Contact them and ask?

New Mexico☀️Land Of Enchantment
Esteemed Contributor
Posts: 7,822
Registered: ‎03-09-2010

Re: PayPal and Stolen Package

From what I read on the site it only covers if it is not delivered, damaged or significantly different than what you thought.

https://www.paypal.com/us/webapps/mpp/paypal-safety-and-security

"Live frugally, but love extravagantly."
Respected Contributor
Posts: 2,959
Registered: ‎03-11-2010

Re: PayPal and Stolen Package

Last year I had a Lands End package stolen from my porch.  I called Lands End and they replaced the items for me.  Pretty good, huh?  Maybe give it a try with your seller.

Honored Contributor
Posts: 31,663
Registered: ‎03-10-2010

Re: PayPal and Stolen Package


@beckyb1012 wrote:

From what I read on the site it only covers if it is not delivered, damaged or significantly different than what you thought.

https://www.paypal.com/us/webapps/mpp/paypal-safety-and-security


@beckyb1012 , this is what I found as well.  

Honored Contributor
Posts: 31,663
Registered: ‎03-10-2010

Re: PayPal and Stolen Package


@happygal wrote:

Last year I had a Lands End package stolen from my porch.  I called Lands End and they replaced the items for me.  Pretty good, huh?  Maybe give it a try with your seller.


@happygal I did e-mail the seller and received an automated response that they are overwhelmed with orders and will respond as soon as they can.  Smiley Happy

Respected Contributor
Posts: 2,959
Registered: ‎03-11-2010

Re: PayPal and Stolen Package

[ Edited ]

Time will tell.  I hope it works for you.  

 

I didn't have a police report or anything.  They replaced without much comment, but it was not a large order, just a couple items.  They may not have been so willing if it was a lot to replace.

Honored Contributor
Posts: 8,302
Registered: ‎03-09-2010

Re: PayPal and Stolen Package

I expect if it was a large order, that homeowner's insurance would pay for it after the deductible and whether or not you have a deductible for theft.

Trusted Contributor
Posts: 1,956
Registered: ‎10-07-2013

Re: PayPal and Stolen Package

If you don't use a credit card to pay for on-line purchases, you're foolish.  Your credit card protects you from having to pay for items that you don't receive for any reason.  The video from the Ring camera would be a slam dunk in the dispute with the credit card issuer..

Honored Contributor
Posts: 14,470
Registered: ‎07-26-2014

Re: PayPal and Stolen Package

@LipstickDiva   Why didn't you CALL PP?

"Never argue with a fool. Onlookers may not be able to tell the difference."


220-AuCC-US-CRM-Header-Update.gif