Community Chat

[CalminHeart]

This has happened to me too, but never for something as small as a can of soup. I placed an order the other day and the whole thing was delivered the next morning instead of being shipped.

I might be more cost effective for them to have things delivered than shipped. FedEx and UPS prices have really gone up, more than USPS. 

It also has to be in the company's contract that they deliver. 

I sure hope drivers get paid for it. If not, I'll stop ordering.

[Laura14]

Actually I am sitting here thinking and it would be a heck of a lot cheaper to have a local gig worker pick up your order and drive it over to you.

Between the cost of packing materials, labels, printer ink, workers comp insurance, the payroll and employee benefits packages, storage, postage and overhead if you shipped in house (or even if contracted out in which case the costs would be passed along), it's probably peanuts to cut it all out and just pay a gig guy or girl while they're on their own dime, gas, and insurance to run a quick errand for everyone.  

[chrystaltree]

Why does it matter?  You got your items?  Isn't that the point and why did you have a long conversation with some Uber driver?  I cant wrap my head around that. I use Uber, Ubereats, Uber Delivery frequently and I have never said more than "thank you" to any of them.  Also ALL of my bags and all of my meal deliveries come sealed.  No driver know anything about what I bought or how I am paying and they don't care.  Those of us who use delivery services do it for the convenience and the delivery charges are reasonable for us.  It's a win win, we get delivery and people like your delivery guy get jobs.

[goldensrbest]

Also, i find they do not ship quite alot of  items,even though it says 1 day shipping,and 3 day shipping.

[millieshops]

@PickyPicky3   I hope the reason for all single deliveries was that the items were not at hand I. The warehouse where the Rey of your order was filled.

I think if the company finds out it's losing more than it expected (every business has to expect losses) then they will change their offers.

One final though for now --  it may actually be more damaging to their bottom line not to deliver those singles than to make all the separate deliveries.  Walmart is many times larger than QVC.  Imagine how many social media complaints there would be if  missing items were just ignored by the company.

[CelticCrafter]

It isn't just Walmart.

There hav been times where I have ordered from Macy's and the order qualified for free shipping and they sent an order o 6 items out one at a time resulting in 6 packages.

Same thing with Zazzle.  I placed an order for a 6 piece collection of printed items, all from the same designer.  They came in 5 different shipments.  

It's really ridiculous.

[gardenman]

We look at things on the micro-scale. "How does this affect me?" The big retailers look at things on the macro-scale. "How does this affect the company?"

If your can of soup was readily available at a local store and they had a driver making deliveries in your area already, it made more sense to just have that driver deliver that can of soup than package it, send it to a distribution center where the rest of your order might be in stock. Have them accept it into inventory. Then find your big order and add it to that. Odds are your big order was already assembled and ready to ship, if not already shipped by that time. Keeping a nearly completed order hanging around until another piece comes in sounds easy and smart until you realize the volume of orders they're dealing with. If there were five hundred orders missing one component, keeping track of them and then finding them and adding the missing piece gets complicated. 

On the macro-scale, it's better to absorb the cost and get the goods to the customer as quickly as possible.

[patbz]

Even though we shop frequently at WM we've never ordered from them, not even pick up. Substitutes would drive me nuts. We do, however, frequently order case lots from Sams and deliver within a couple of days for free if you are a member. I was getting ready to drop Sams membership ( prefer Costco) until we discovered this option ( we love it).

[Spurt]

---

@millieshops wrote:

@PickyPicky3   I hope the reason for all single deliveries was that the items were not at hand I. The warehouse where the Rey of your order was filled.

I think if the company finds out it's losing more than it expected (every business has to expect losses) then they will change their offers.

One final though for now --  it may actually be more damaging to their bottom line not to deliver those singles than to make all the separate deliveries.  Walmart is many times larger than QVC.  Imagine how many social media complaints there would be if  missing items were just ignored by the company.

---

@millieshops 

A friend used to do Walmart curbside and that was such a disaster that she gave up on them.....

I do Instacart and Im a member so I get free deliveries of $35 or more...they do charge a $2 service fee and state tax......But my orders are large orders and total membership and fee/tax it works out to $12 a month to have groceries shopped and delivered and thats worth it to me especially the heavy items like 25 lbs kitty litter, large bags of cat food, laundry soap, gallon of milk, etc etc 

And speaking of social media complaints and deliveries ....just check out UPS's Facebook Page filled with HORROR stories and mine is one of them from January...I paid extra to have it sent UPS for front door delivery, it was misdelivered! I Spoke to UPS Supervisors but no resolution, filed a complaint still no action, I finally filed complaint to get refund via CC....

[ECBG]

We're between two walmarts so that is probably why some of my items arrive seperately.

I have ordered items that come direct from the manufacturer.