Community Chat

[CalicoJo]

I ordered an IHKWIP bag while it was being presented on-air 3 days ago.  My order status stated "in process" until today - it now says "Backorder"!  I called CS for clarification because it is a Clearance/Sale item which indicates they will not be ordering any more of this item. I was told they didn't have enough of the item when they tried to fulfill it and that I would receive it if/when they were able to obtain more of the item. 
My frustration is that it was not noted as Sold Outt when I ordered it during the show and was still on the website as available until today! 
Has anyone had a similar situation with a clearance item and eventually received one? 

[Bonkers1]

Yes frequently and it's so annoying.  I usually cancel the item instead of waiting 45 days for it to come back in stock.

[Tissyanne]

@CalicoJo  if you receive the handbag it will very likely be someone's return. That has been my experience with backorders. 

[CalicoJo]

Thanks for the responses!  I just got an email that the order was cancelled! 

[stevieb]

Inventory management just seems to have become a significant weakness. Used to be that if your ordred something you got it, if it was on wait lilst, you still often got it. Now, it appears it's a 'cwap' shoot.