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09-17-2018 10:27 PM
@songbird Love Amazon customer service. Always treated well. And Zulily is wonderful as well. Always willing to please and to help and make things right.
09-17-2018 11:45 PM
@ Montana wrote:Last year I had a cluster of problems with Amazon. All with local delivery. The worst was them claiming they couldn’t locate my address - the only one I’ve ever used at Amazon. Just crazy.
Until this happened to me, I had no idea there were so many complaints against them. The complaints are still on the internet even though Amazon took down their forums,
So yes, even Amazon has problems. I feel the difference is their stellar customer service. Many retailers fail to realize the importance of good customer service. In my opinion, a major misstep.
Amazon has been crowd-sourcing delivery similar to Uber. Anyone with a car and some time on their hands can sign up to deliver packages for Amazon. You go to an Amazon warehouse, fill up your trunk and off you go.
I was waiting for several Amazon packages one day when my account was flagged "Delivery address doesn't exist." I called their customer service and was told to wait several days and the packages would probably eventually arrive. They did. But it lessened my confidence in Amazon.
09-18-2018 03:23 AM
I order tons from online. Since I choose to do that, I understand things happen. I just relax. I will eventually get it, if not, I can be given a refund. Material things are just that. There is far much worse things happening.
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