OMG I am irate

151949 · ‎03-09-2010

I purchased a product in July that was on 3 easy pays. The first time I used it , it broke. I called customer service and they said send it back, no S&H and we will send a replacement. SO - this evening I look to see if I have anything on EP and there it is - they are charging me for the replacement - another 3 EP. Call CS and they tell me that since they are experiencing delays with processing returns I have to pay for the replacement and sometime later when my return is some day processed I will get a credit to my credit card. So I am going to have only one product but I am going to have paid for it twice until some distant time in the future when they decide to finally give me a credit. And they don't understand WHY that would upset me.

151949 · ‎03-09-2010

And another thing - this item is no sales tax in Pa where I was when I bought it, but now, since it is being shipped to Florida I am having to pay the darn sales tax as well so it is 7% more expensive.

foundinlv · ‎04-20-2012

It's been my experience to speak to a supervisor in those type of situations. They can put a credit through right away and even ship something out to you at no charge.

151949 · ‎03-09-2010

I asked for a supervisor but that was no help.

Pearlee · ‎06-11-2011

@151949 Maybe you should just stop shopping with QVC and shop locally instead. You seem to be very irate with QVC often...so why keep shopping there?

foundinlv · ‎04-20-2012

@151949 wrote:
I asked for a supervisor but that was no help.

Qvc hires some excellent employees and also some terrible ones who think they work automonously.

cody2 · ‎03-19-2010

Is it really that big of a deal that you will get the credit on your next months bill? I have had that happen many times and I have never NOT gotten my credit. I would just pay my this months bill MINUS the cost of the product and it has always been just fine. Was it a Temptations product?

RoughDraft · ‎03-09-2010

It usually takes only one billing cycle to credit your account.

I'm just curious as to what is not subject to sales tax in Pennsylvania. The only things I can think of are clothing and vitamins.

~The only difference between this place and the Titanic is that the Titanic had a band.~

Beth-QVC · ‎06-14-2015

@151949

Please send me an email to QVCSocialTeam@qvc.com with the order number and I will resolve this for you.

Beth

Customer Care

wildcat fan · ‎03-23-2010

@151949 I encourage you to follow up on that moderator's suggestion to email her. You are lucky to have this opportunity. I'm still waiting for the moderators to respond to the email I sent on August 20, and here you have one ready to provide an immediate response. Go for it while you have the chance!