Re: Nordstrom's Return Policy

Vamp · ‎04-14-2010

@Jordan2 wrote:
I know someone who visits a store somewhere in Arizona when she visits her sister. All returns to Nordstrom go to this store and it is sold as is for a vastly reduced amount. People line up for this store and it is the type of store you could go to daily and find new things. I can't believe people that buy a dress for an occasion and keep the tags on so they could return it. I would be so nervous that I would stain the dress, I couldn't enjoy myself. I am not a serial returner of purchases, and often wonder how many returns would get you banned? I sometimes return groceries and they make you write your name and address, I sometimes wonder if I'll get banned from the supermarket!

I know a woman who actually purchased one of those devices to re-attach tags so she could wear a garment and then return it with tags attached. She, too, was proud of herself. I could never understand why this "Christian" woman was so proud of herself for committing fraud. It's despicable behavior.

suzyQ3 · ‎03-09-2010

@Mj12 wrote:
@Bri21 wrote:
I would feel ashamed to return a pair of boots after 7 years.

That item is no longer returnable, IMO.

@Bri21 It's abusive IMO. I don't care what the policy says. I'm glad retailers are cracking down on this - we all end up paying more.

It's getting away with something just because you can, as @Bri21 said.

There's a lot of that going around these days -- that gray area between legality and morality.

~Who in the world am I? Ah, that's the great puzzle~ Lewis Carroll, Alice in Wonderland

scatcat · ‎03-15-2010

I watched a man wheel in an old and very used BBQ grill at Costco. Come on! But all these stores are in business for a profit so it must pay off to have an open ended return policy.

SahmIam · ‎04-16-2010

What, exactly, is Costco's return policy? I have returned fruit that, when you opened the bag discovered the majority of it was covered in mold but that was the same day.

I assumed it was a 30 day policy. I DO have a Costco return story, however, now that I think about it:

I was returning some Christmas decor because when I arrived home, the item was too big for the area (wall, door... I don't remember). Went back to the store and got in the long return line. I noticed 2 things on a flatbed off to the side of the return line: a large sink (the kind you see in Restoration Hardware that's large with no cabinets) and a toilet. The closer I got to the items, the better look I got and when it was right next to me, I could see both had been USED. I mean... OMG, make me SICK, they were USED!! THe man had NOT cleaned either item. By the time I got to the desk, the man returning had been there... 45 minutes or so arguing that he wanted his money back because....the toilet wasn't comfortable to sit on and the sink was too tall for his wife to use easily. He had his paperwork so I wonder if the issue was it wasn't clean?

I have no idea what happened as I left shortly afterwards.

Lipstickdiva · ‎03-10-2010

@Vamp wrote:
@Jordan2 wrote:
I know someone who visits a store somewhere in Arizona when she visits her sister. All returns to Nordstrom go to this store and it is sold as is for a vastly reduced amount. People line up for this store and it is the type of store you could go to daily and find new things. I can't believe people that buy a dress for an occasion and keep the tags on so they could return it. I would be so nervous that I would stain the dress, I couldn't enjoy myself. I am not a serial returner of purchases, and often wonder how many returns would get you banned? I sometimes return groceries and they make you write your name and address, I sometimes wonder if I'll get banned from the supermarket!
I know a woman who actually purchased one of those devices to re-attach tags so she could wear a garment and then return it with tags attached. She, too, was proud of herself. I could never understand why this "Christian" woman was so proud of herself for committing fraud. It's despicable behavior.

Someone on this board said she had one of those devices and used to wear stuff, re-attach tags and return the items.

I used to work with a woman who would buy items, tuck the tags inside and then return the item. She always had a new wardrobe. She openly talked about doing that.

I have no doubt there are people who abuse Q's 30 day return policy by heavily wearing or using items for the full 30 days then returning the items. I still think those are the people who get the too many returns letters.

Lipstickdiva · ‎03-10-2010

@Floppo wrote:
Recently bought some cosmetics at Nordstrm's Rack. Asked checkout girl if they are returnable.She said "well,maybe if they're used once". WHAT? Asked "how can you tell if something was used once?" She said " we have someone woking here who can tell"......palm slap
Spoiler
Spoiler

Most dept. stores will take back used make-up and skincare within 30 days. Shopping channels make it seem as if they are the only ones who will but I know Macy's, Dillard's, L&T will take it back as long as it's within the return window.

Plaid Pants2 · ‎03-14-2015

@Lipstickdiva wrote:
@Vamp wrote:
@Jordan2 wrote:
I know someone who visits a store somewhere in Arizona when she visits her sister. All returns to Nordstrom go to this store and it is sold as is for a vastly reduced amount. People line up for this store and it is the type of store you could go to daily and find new things. I can't believe people that buy a dress for an occasion and keep the tags on so they could return it. I would be so nervous that I would stain the dress, I couldn't enjoy myself. I am not a serial returner of purchases, and often wonder how many returns would get you banned? I sometimes return groceries and they make you write your name and address, I sometimes wonder if I'll get banned from the supermarket!
I know a woman who actually purchased one of those devices to re-attach tags so she could wear a garment and then return it with tags attached. She, too, was proud of herself. I could never understand why this "Christian" woman was so proud of herself for committing fraud. It's despicable behavior.
Someone on this board said she had one of those devices and used to wear stuff, re-attach tags and return the items.

I used to work with a woman who would buy items, tuck the tags inside and then return the item. She always had a new wardrobe. She openly talked about doing that.

I have no doubt there are people who abuse Q's 30 day return policy by heavily wearing or using items for the full 30 days then returning the items. I still think those are the people who get the too many returns letters.

Yeah, then they whine and complain about it here, and "threaten" to contact the BBB/sue, ect.

Yeah, good luck with that.

It's funny that those who claim that they are going to sue QVC because they "didn't advertise the possibility of getting a letter for too many returns and/or closing of account" never come back here and tell us just how successful (or not) they were in that lawsuit against QVC.

Imagine that.

Lipstickdiva · ‎03-10-2010

I know I've told this story before but I have a good friend who used to shop at The Limited all the time and she was a serial returner. It got to the point where they would only give her store credit for her returns. She could no longer return items and get the cash back or get her credit card refunded. I don't know if that was the only store that happened with but it's the only one she told me about.

I used to work part-time for May Credit Center and they handled the charge accounts for Kaufmanns (back then), Strawbridges and a few others. They used to close peoples' cards for excessive returns. More than once I received a call from a customer who was trying to make a purchase using her Kaufmann's card and it wouldn't go through. When I would look up the account to see what the problem is, the account had been closed for excessive returns. Those calls never went well. LOL