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Valued Contributor
Posts: 802
Registered: ‎12-24-2010

Re: No worries....free exchanges...

I’ve ordered many items from QVC over the last 15 years and have never returned anything. I either give it to someone who can use it, donate it or consign it. That’s just me. I know that QVC must love it because I’m one of those customers that doesn’t return or exchange because it makes it a lot easier for them. I honestly can’t take the time to check on whether I was reimbursed or credited or if my exchange is available. 

Honored Contributor
Posts: 8,553
Registered: ‎03-10-2010

Re: No worries....free exchanges...

I have said many times that QVC needs to do what HSN does.  You go online to your order hit exchange pick the color or size submit.  You have 2 weeks to send it back in the mean time you get your exchanged item in a few days. I love it!

Respected Contributor
Posts: 4,427
Registered: ‎03-09-2010

Re: No worries....free exchanges...


@Pecky wrote:

I have said many times that QVC needs to do what HSN does.  You go online to your order hit exchange pick the color or size submit.  You have 2 weeks to send it back in the mean time you get your exchanged item in a few days. I love it!


Wow! I never knew that....what a great policy.  Why isn't Q doing this??  Heck they buy HSN but don't adopt any of their great CS ideas?  

 

This would make the exchange process so much better. 

Honored Contributor
Posts: 10,168
Registered: ‎03-14-2010

Re: No worries....free exchanges...

I have found the more I pay for shipping, the longer it takes to get here...not including paying extra like overnight, etc. QVC is the slowest by far of the places I normally order from. Nordstrom’s is free shipping and usually arrives in a day or two at the most.