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Respected Contributor
Posts: 2,364
Registered: ‎03-10-2010

No sound on videos(smartphone)

I come to these forums by opening QVC in my web browser.  However,  I can't hear the sound on the videos! I have to use the APP for that. Can someone tell me what I'm  doing wrong. TIA

"Kindness is like snow ~It beautifies everything it covers"
-Kahlil Gibran
Trusted Contributor
Posts: 1,535
Registered: ‎03-09-2010

Re: No sound on videos(smartphone)

@Starpolisher

If the speaker on the video has a red x, click on it to turn it on.
Respected Contributor
Posts: 2,364
Registered: ‎03-10-2010

Re: No sound on videos(smartphone)


@Caffeina wrote:
@Starpolisher

If the speaker on the video has a red x, click on it to turn it on.

Thanks but it's on. I'm not that challenged! Lol! 😂

"Kindness is like snow ~It beautifies everything it covers"
-Kahlil Gibran
Trusted Contributor
Posts: 1,535
Registered: ‎03-09-2010

Re: No sound on videos(smartphone)

@Starpolisher

What browser are you using? Dolphin and Chrome both play videos fine for me.

Can you hear videos on other sites?
Trusted Contributor
Posts: 1,535
Registered: ‎03-09-2010

Re: No sound on videos(smartphone)

Also check your phone's sound settings. Make sure the media volume is turned up.
Respected Contributor
Posts: 2,364
Registered: ‎03-10-2010

Re: No sound on videos(smartphone)

I'm using Chrome. I can hear the sound on all other sites and yes, my media volume is turned on. Thanks for trying to help me!🤗

"Kindness is like snow ~It beautifies everything it covers"
-Kahlil Gibran
Trusted Contributor
Posts: 1,535
Registered: ‎03-09-2010

Re: No sound on videos(smartphone)

@Starpolisher 

 

I'm using Chrome on an Android 10 phone. Whatever phone you're using should be the same or similar.

 

-Open Chrome browser
-Tap the 3 dots in the upper right
-Tap Settings
-Scroll down to Site settings and tap it
-Scroll down to Sound and tap it
-Make sure www.qvc.com isn't listed there. If it is, click on it and tap remove.