Community Chat

[sunshine45]

Every day we’re working hard to deliver more value to you—as we always have. Today is no exception. We’re excited to offer new S&H rates on most items where we charge shipping & handling for standard delivery, starting February 2, 2015.

• All apparel, beauty, and jewelry ships at $3, regardless of price or weight.
• Most items under $50 and less than 1 lb. ship at $3.
• Most other items under $100 and 1 lb. or more ship at $5 or $7.
• Items $100 or more ship at existing S&H rates; however, many of these include S&H or offer free S&H.

As part of this change, we will no longer discount S&H when you buy two or more items in the same order, but our new S&H rates will benefit you in many cases.

In addition, we will continue to refund original S&H on returns if an item is defective or we made an error; however, effective with orders placed on or after February 17, 2015, if you return the item for any other reason, we will no longer refund the original S&H.

We sincerely thank you for shopping with us, and hope this makes your shopping experience at QVC even better.

Sincerely,
Lisa Norden
VP, Customer Service and Experience

http://www.qvc.com/ShippingChanges.content.html?cm_sp=MH-_-BANNER-_-FLATRATESHIPPING

[Preds]

Thanks for posting this sunshine!

[Marianne1]

Interesting about not refunding the original shipping. The discount for multiples of the same item is probably a wash because the rate is $3 each now, but the returned items no refund on orig shipping is saving the Q quite a bit!

[June Lands]

So they are paying Peter to rob Paul now huh?? What a joke. I still hardly order anything from the Q because they never give the customer a break. HSN gets 99% of my business at this point.

[Marianne1]

Another hidden fact is that they are using a different shipping method for the low fee. If you look, it costs more to select USPS and UPS.

For example....the $3 fee is called "Best Standard Delvery"

Then you can alternatively pick "UPS" for $6.22 or "USPS" for $6.22 (and other choices too that are even more $$)

[brii]

Thanks, sunshine.

[gardensla]

On 2/2/2015 Complicated said:

Another hidden fact is that they are using a different shipping method for the low fee. If you look, it costs more to select USPS and UPS.

For example....the $3 fee is called "Best Standard Delvery"

Then you can alternatively pick "UPS" for $6.22 or "USPS" for $6.22 (and other choices too that are even more $$)

Thank you for pointing this out. I expect we'll see them start using "Smartpost" or other consolidating shipper. Look for lots of posts to come about slow, slow shipping.

I also wonder how they're prepared to deal with what will surely be an uptick in damaged or otherwise "QVC made a mistake" return requests?

[June Lands]

On 2/2/2015 Complicated said:

Another hidden fact is that they are using a different shipping method for the low fee. If you look, it costs more to select USPS and UPS.

For example....the $3 fee is called "Best Standard Delvery"

Then you can alternatively pick "UPS" for $6.22 or "USPS" for $6.22 (and other choices too that are even more $$)

they are such cheap skates....

[Lipstickdiva]

Wow. I was excited about the reduced shipping but not about them not refunding original s/h. There go more of my orders from QVC.

[Justina rae]

Thanks for posting this. I never would have seen it otherwise. This must be the only way QVC can deal with a huge number of returns. This policy pretty much clinches it for me as far as buying from QVC. I won't have S&H deducted if I don't like something and want to return it. Thankfully, QVC's merchandise is getting worse, more expensive, and I have ample shopping where I live.