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08-05-2019 04:59 PM
I have a package en route from HSN. As per usual I received an e-mail notification that the package had shipped. The shipping notification e-mail includes a Track It link, which previously took me directly to tracking information. Today for the first time both the Track It link and the Order Staus link took me to a pop up for the HSN app. It would not permit me to access the tracking information. I don’t want the HSN app. I tried on both my iPad and my Kindle with the same result. The only way I could access the tracking information was to log into my account through the HSN website. Why would HSN try to force traffic to its app? Will QVC follow suit?
08-05-2019 06:14 PM
Pop ups of any kind are usually intended to get more people to use them. HSN wants you to use their app. It may be annoying (I don't like pop ups either) but I think it's just that simple.
08-05-2019 08:12 PM
@deedy I order a lot of stuff from other vendors. If there is a tracking number or tracking link, I always get to the shippers' tracking websites. Call HSN and find out what they're doing.
08-05-2019 08:39 PM
They want people to use the app. If you don’t want to use the app you can delete it.
I deleted Amazon’s app because, every time I googled something and happened to click on an Amazon link, it took me to the app. I don’t want to use the app.
It doesnt bothef me, at least not yet, to be taken to the HSN app to track a package. I’m just checking the tracking quickly and then closing it. Same if it takes me to a browser.
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