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12-21-2019 01:49 PM
We have a new Gordmans near us and I went last week when they opened at 9 am. First time I had been in since they opened in the Summer.
I was followed around the entire store like a Criminal or a Shoplifter!
I gave them no reason to follow me at all. I felt like saying hey, i promise I wont shoplift lol.
Is this normal at these Gordman Stores?
I liked the selection and think its a nice place.
12-21-2019 02:01 PM
What sort of store is Gordmans? I do not believe we have any in our area.
12-21-2019 02:16 PM
Boy am I a big dummy! We do have some in our area.
12-21-2019 02:36 PM
I was briefly employed at a Goody's store that has since become a Gordman's.
Many years ago, I worked at a Maurices where I was trained to actively seek the sale, and we did end up following our customers around. We got credit for the sale and didn't want another clerk to usurp our customer.
We helped the customer in the dressing room and took discarded merchandise back to the floor, too. This also helped control "shrinkage".
Goody's however, were totally different. We were not to do any of those things (30 years later). In fact, even if we suspected shoplifting, we were to let it go.
When Gordman's came, I noticed that they had openings for "security", so maybe the philosophy on letting shoplifters go has changed.
12-21-2019 02:37 PM
Try asking that person for some help. See what happens.
12-21-2019 03:14 PM
In some stores I'd welcome that! Even with so many turning to the Internet, I've been in a few places recently where the staff was so overwhelmed, it was hard to find someone just to point in the right direction.
12-21-2019 03:57 PM
I have never heard of the store. I would not allow ANYONE to follow me around. I'd seek out a store manager or supervisor and ask for help. If it was a store employee following me around, I'd never return.
12-21-2019 05:12 PM
The Bealls in my area is closing. A Gordman's will replace it. It's the same location so I assumed it is a clothing store similar to Bealls. It is difficult to find a sales person in either Bealls.
12-21-2019 05:25 PM
Years ago, I can recall sales people ready to "pounce" on the next person to enter the store and follow them around. Usually in the specialty stores. Whenever that happened to me, I turned around and left.
12-21-2019 06:00 PM
@Krimpette wrote:Years ago, I can recall sales people ready to "pounce" on the next person to enter the store and follow them around. Usually in the specialty stores. Whenever that happened to me, I turned around and left.
To be honest, I had great difficulty "selling" this way; but Maurices, at the time, was a pretty good place to work, gave annual raises, and a 401K plan, even for part-timers.
I think our regular customers got used to our environment. Once in a very great while some one would call and say that they had felt harassed. In that case, we were instructed to back-off.
And sometimes, people really did want help finding an outfit or gift.
I always got the feeling that the company wanted us to mimic what you might expect in an exclusive designer's store, or something like that. Which we were far from, being located in a more or less rural area.
Our sales were measured in "per hour" and we were encouraged to compete for the sale.
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