NY STATE TAXES

wnygrl585 · ‎05-09-2010

recently upon closer look on a refund I recieved from QVC I felt I was shorted. Called up QVC and rep said my NYS tax was not refudned to me cause it was paid to NYS. When I go to a store and return an item I also get my tax back full amount of payment paid. Okay I can see S&H kept but not tax for no item. I then called NYS Dept of Taxation and they said I can get a refund for my taxes paid out on returned items. You must file a AU-11 Form and can go back 2years from date of purchase.

At least HSN refunds our money. QVC use to I believe till they started getting too big and have changed drastically from their LOGO of what it use to stand for.

So if you live in NYS this is worth the effort and if you live out of NYS check your Dept of Tax and Finance Dept for your state.

(I also don't feel its right they charge less initially for S&H and 6.95 for return ...I think it should be the same amt you were charged for to ship...but thats another ball of wax)

sunshine45 · ‎03-09-2010

"QVC will refund any overcharged sales or use tax to a customer up to three years from the date of the customer's request for a refund."

https://www.qvc.com/content/information/general-terms-conditions.html

if the customer service reps say they cannot, then direct them to the general terms and conditions of qvc. if that doesnt work, i would suggest emailing qvcsocialteam@qvc.com. include the quote and the link to where the quote can be found on the qvc website.

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"The world is a dangerous place, not because of those who do evil, but because of those who look on and do nothing." - Albert Einstein

Carmie · ‎10-25-2010

QVC definitely has a problem with collecting state sales tax. I live in PA. We have no sales tax on shoes or clothing, unless,it is formal wear or,sports equipment.

QVC charged me tax on two pairs of sketchers with faux fleece lining, a slipper type of shoe. They claimed they were fur lined and tax is due on fur items.

I went round and round with them on this issue and even reported them. Finally, I had to fill out a form to get my tax back from the state.

Now I only order on line and check to make sure the tax is correct before I order. If not, they lose a sale.

I keep hoping someone will file a class actions against them. This business practice is unethical at best.

JaneMarple · ‎05-23-2011

QVC could learn a few things from HSN, at check out the tax drops off for non-taxable items. I live in the state of Massachusetts.

You Don't Own Me- Leslie Gore
(You don't Know) How Glad I Am- Nancy Wilson

CelticCrafter · ‎03-09-2010

That's one of the most ridiculous things I've heard in a long time. That's like saying we can't refund your money because we've already paid the vendor.

fthunt · ‎12-24-2010

I agree and when I returned items and checked for my credit - always felt I wasn't getting my full due. (NYS taxes)

Point #2 - if Q can ship TO ME for $3.50 - why can't the return cost the same?

Now I just try NOT to order much............don't feel Q is giving us a fair shake.

Johnnyeager · ‎09-05-2014

QVC's accounting and tax software must be pretty bad.

If they pay NYS sales tax collected on a quarterly basis, as do most vendors and retailers, there is a line item for credits on returned merchandise.

So they could easily return the sales tax to a customer themselves. and take a credit on their next quarterly tax payment to NYS.

Sounds like they're playing the investment float with customers' money.

ItsME · ‎03-10-2010

I'd elevate this up the ladder within QVC, and get them to refund the money.

RespectLife · ‎02-27-2012

@Johnnyeager IS CORRECT.

I file NYS Sales tax for two of our companies and yes there IS a line to deduct for credits and refunds.

@wnygrl585

Having said that, I live in NYS.

I have ALWAYS had my sales tax refunded on sale price adjustments AND returns. I have shopped w/ Q since CVN. Have never, ever had a problem.

If you are not, you should as previously suggested contact the mods.

C/S reps are not versed in tax law and the one you spoke with is ill trained! Don't accept that answer, it is wrong.

I wouldn't waste my time filing for a sales tax refund with NY as an individual. Too much garbage to go through! I would push the issue with Q.

DJs mom · ‎06-06-2012

I live in Philly and whenever I received a refund on taxable items from QVC I've always received back the tax I paid. I would contact the Mods. The CS rep is wrong. You are supposed to get back what you paid - this includes taxes (minus any shipping charges). It is illegal for you to pay taxes on merchandise that you returned.