My girl friend applied for unemployment during COVID, what an absolute mess. She ended up getting up early in the mornings to make her calls...most were working from home and the connections were horrible....kids crying in the background, TV's blaring. There was no excuse for such nonsense.
Today, when I call vendors for our business there are still people working from home..so I get dropped calls, as well as it sounding like people are in a barrel. Personally I think most people should be back in the office.