Community Chat

[deepwaterdotter]

On 6/1/2014 scotttie said:

I can tell you exactly why there is no decent customer service now and stores are a mess. (My dh is retired retail). They have in place policies where the manager is only allowed so many hours to get the job done. If they deviate from that plan they are in trouble. No overtime allowed either.

I suspect this is the situation that leads to poor performance.

[sylviahomeatlast]

On 6/2/2014 terrier3 said:

Remember when department stores had clerks for each department? and they knew all about their inventory?

Those days are long gone...it's cheaper to just have clerks at centralized registers.

Fewer employees and more profits mean more $$$$ for the executives, who rely on stock options.

our department store prided itself on personal service---clerks and cash registers in every department---and the salespeople would help in other departments too---all knew the merchandise