My current auto repair experience

gellen · ‎03-14-2010

I took my car into my auto repair shop, which I have gone to for years, when I was hearing a clunking noise upon breaking. I left my car there; awaiting a shipment of parts. They called me yesterday saying it was done. As I pulled away after paying a substantial sum I heard the noise again. I immediately went back and spoke with them. They had me drive it a short distance with one of their mechanics who confirmed the noise. He said they would call me at home to discuss. No call. I emailed. No response. I plan on showing up first thing Monday AM. Not happy since I purchased my car from them and have been a loyal customer. Has anyone else had a similar experience.? I am single and depend on this car!

Snowpuppy · ‎03-09-2010

Assuming this ìs a dealer, did you talk to the Service Manager?

spumoni99 · ‎02-16-2019

Here in CA we have a bureau of automotive repair you can report to. Do you have the car or do they?

gellen · ‎03-14-2010

Luckily I have it.

CelticCrafter · ‎03-09-2010

No one can fix anything the first time around...

shoekitty · ‎03-10-2010

@spumoni99 wrote:
Here in CA we have a bureau of automotive repair you can report to. Do you have the car or do they?

@spumoni99 Yes, and the Lemon act too! They get in deep doo-doo quick. My granddaughter had to use them. She got response within a week, problem solved

“sometimes you have to bite your upper lip and put sunglasses on”….Bob Dylan

spumoni99 · ‎02-16-2019

I had a 2000 Honda Odyssey years ago, I was in the garage with my foot on the brake and it would not let me put into gear. It did finally let me but I was afraid something was going to happen and I would be stranded).

I took it to the dealer and when I picked it up it was 90 dollars and they said they couldn't find out what was wrong since it wasn't happening when they had it.

I made a complaint, can't remember how but the manager called me and I said there is a known issue with a sensor, how much is that sensor to change? He said 80 dollars. I said so why didn't they just change that instead of charging me for nothing. He said bring it in we will replace it no charge. Never had an issue with it again.

Mz iMac · ‎07-26-2014

@gellen "I took my car into my auto repair shop,"

"I purchased my car from them "

"They had me drive it a short distance with one of their mechanics who confirmed the noise. He said they would call me at home to discuss. "

I don't understand why you did not leave the car w/them for them to fix. Since you "purchased" the car from them they should have given you loaner.

What is there to talk about if they no longer have your car?

"clunking noise upon breaking"

Sounds like a brake issue which can be dangerous if you keep driving.

"Never argue with a fool. Onlookers may not be able to tell the difference."

Kachina624 · ‎03-10-2010

@gellen. They see a woman customer and think they've got a push over of whom they can take advantage.

No more "MS. NICE LADY". Now is the time to go into wildcat mode. Pitch a fit in front of other customers and do it loudly. Make threats...whatever it takes.

New Mexico☀️Land Of Enchantment