My Experience With The DMV - Page 2

kaydee50 · ‎02-07-2011

I have never had the occasion to call the DMV. When we moved to Chicago and needed to get a new driver's license, we went to our local DMV office. "Seniors" got priority and we were in and out very quickly. Well organized, professional. We have no complaints about the IL DMV office in Chicago.

I cannot imagine being on "hold" for the length of time the OP was. She has a lot more patience than I would ever have!!!

hckynut · ‎03-10-2010

@Jordan2

To answer your question in your last sentence. Yes, they take classes for rudeness.

I spent most of last Thursday on the phone with CenturyLink. Had a no show service call. Passed along from "that's not my department" several times. Got hung up on(Central America twice). After hour upon hour on the phone?

Got an email, yes email from the tech saying "I am here". Not sure where "his here was", but it was not my house. Went out to my driveway, nobody in sight. Our house is at the end of a kind cul-de-sac and they have to use our driveway to turn around. Have no idea where this person was, but it was not our home. Thus the phone calls began.

Ended up having to reschedule another service day, which is today, and I am waiting. So far no phone call, which they said they will do, no email say "1-2-3 hours", no nothing. Why would any service person send an email saying "I'm here, or say anything"? I don't think most people check their email every half hour! Crazy!

If I wait all day again? Chances are good I will drop my phone and internet with them. My service call is to up my Broadband speed from 20mbps to 40mbps, the fastest I can get. Beginning to wonder.

The word "frustrating" comes to mind. I feel your pain!

hckynut

hckynut(john)

hckynut · ‎03-10-2010

@kaydee50

If you read my other post, I spent over 6 hours. Started in the early morning through close to the evening time. Yes, I have lots

of patience, but it runs close to empty when I get hung up on, not once, but twice. And from Central America! I know that because I asked.

I talk in a calm manner, much like I type my novels here. What I think is that they couldn't answer my questions, so CLICK! 😡😡😡

E.T.A. Update on my CenturyLink service call. This tech knew me from being here before. He knew about last weeks fiasco with his company. He told me that technician WAS NOT a CenturyLink employee. He was a Contractor with another Company used by CenturyLink. He also said "he more than likely did not know how to do my upgrade in speed.

He was here a total of 90 minutes, in and out. He had to rewire a connector box a mile from our home, and also a smaller one outside a neighbors yard. So he was in his truck and in and out of the house.

He also, on his own, upgraded the wired pairs coming into the house that connects to the modem. Instead of just 2 single pair of wires, installed a much bigger cable, that held the same 4 wires, but were twisted(by machine) to make the whole cable much more efficient to handle the upgraded DSL Speed. Instead of just wires, this was an actual "jacketed cable".

Service could not have better and I am happy this is over. I now have Double the Download speed, and a 3 times faster Upload speed. What a difference a week made, and with a Tech that actually worked for the company.

hckynut

hckynut(john)

CelticCrafter · ‎03-09-2010

@Jordan2 wrote:
I live in New York state and needed to speak with someone at the DMV ( Department of Motor Vehicle). I won't get into why (long story), I called an 800 number, who knows in what part of the country the call goes to. The recording states I had a 40 minute hold time, I was on hold for over 11/2 hours. I keep thinking I've invested so much time already surely I must be next ( also it was important to speak to someone). The woman I spoke to was nice, no issue with her. Unfortunately she didn't have the answers for me, she transfers me to another department, I was on hold for over 20 minutes. This man that answered wanted no part of me or my problem. He then says he will transfer my call, I tell him I have been on hold for nearly two hours already, his response is that's just the way things are ma'am! I then am on hold for another 25 minutes until I get this woman, who was so condescending and rude to me, speaking to me like I was an idiot. I'm just wondering if being rude is part of the job description when you work at the DMV?

I'm convinced it is in NJ also.

The first question on the job application must be can you be meaner than a junk yard dog.....

skatting44 · ‎07-26-2019

I try to do as much DMV business on line as possible or use their kiosk.

Had few positive experiences with DMV.

Porcelain · ‎02-19-2014

I would think that working at the DMV and having to serve humans in their worst mood every day would be a recipe to develop a jaundiced view of people.

I relate to long waits to talk on the phone or in line with DMV people, but I've dealt with plenty of nice ones. Usually I try to do my business online, though that's not always possible. I find that with the DMV, when I respect them (and in particular their time, by either having all my documents ready to go or being apologetic when I missed one or didn't know something), they respect me back.

Edited to add: I don't mean to imply that you weren't respectful, @Jordan2. I'm sure you were. I was just relaying my experiences.

When you’re accustomed to privilege, equality feels like oppression.
"Power without love is reckless and abusive, and love without power is sentimental and anemic." - Dr. Martin Luther King Jr

mousiegirl · ‎03-09-2010

@Jordan2 wrote:
I live in New York state and needed to speak with someone at the DMV ( Department of Motor Vehicle). I won't get into why (long story), I called an 800 number, who knows in what part of the country the call goes to. The recording states I had a 40 minute hold time, I was on hold for over 11/2 hours. I keep thinking I've invested so much time already surely I must be next ( also it was important to speak to someone). The woman I spoke to was nice, no issue with her. Unfortunately she didn't have the answers for me, she transfers me to another department, I was on hold for over 20 minutes. This man that answered wanted no part of me or my problem. He then says he will transfer my call, I tell him I have been on hold for nearly two hours already, his response is that's just the way things are ma'am! I then am on hold for another 25 minutes until I get this woman, who was so condescending and rude to me, speaking to me like I was an idiot. I'm just wondering if being rude is part of the job description when you work at the DMV?

@Jordan2 I havn't called the DMV, always arrange an appointment online then go in person, and people were nice.

Peaches McPhee · ‎04-19-2010

I get the jitters everytime I have to call any big organization. I know I will wait forever, get the wrong person, and be transfered to who knows where. And the only person in the entire organization that can help me is on vacation.

-- pro-aging --

Rochester, New York

RespectLife · ‎02-27-2012

@Jordan2 wrote:
I live in New York state and needed to speak with someone at the DMV ( Department of Motor Vehicle). I won't get into why (long story), I called an 800 number, who knows in what part of the country the call goes to. The recording states I had a 40 minute hold time, I was on hold for over 11/2 hours. I keep thinking I've invested so much time already surely I must be next ( also it was important to speak to someone). The woman I spoke to was nice, no issue with her. Unfortunately she didn't have the answers for me, she transfers me to another department, I was on hold for over 20 minutes. This man that answered wanted no part of me or my problem. He then says he will transfer my call, I tell him I have been on hold for nearly two hours already, his response is that's just the way things are ma'am! I then am on hold for another 25 minutes until I get this woman, who was so condescending and rude to me, speaking to me like I was an idiot. I'm just wondering if being rude is part of the job description when you work at the DMV?

@Jordan2

In NYS..? YES! I swear they train them to be that way!

I have to deal with them often for work (fleet of trucks) ...every time I go...it is an ordeal. I have worked here 16 years and KNOW what is needed to register a fleet yet they talk to me like I am an idiot.

Somewhere along the line, I nabbed the direct number to a gal in our closest branch.

Never answers the phone but will return my voice mail....within the WEEK! LOL

They have been closed for almost a year....eventually taking appointments...and still are as mean as a hornet.

tobes · ‎08-02-2010

@Jordan2 You seemed to first talk to the best of the DMV, but quicly went downhill to the worst of the DMV. These are the "faceless bureaucrats" that your tax dollars pay for. I know you said you needed to talk to someone and it was important for you to do so. I had an experience just like this about two years ago and learned my lesson. Try, as difficult as you believe, to talk to the DMV through it's online compuer system, in the end run it may be less frustrating as you may think. This is how I now correcpond with the DMV. Our state offers registration sevices on line which is quite easy. I also go to AAA in my state to get my license renewed. Better than waiting in line at the DMV. Not sure what your problem is, but give your question a try through online services. It may work.