My Cable Provider - Page 2

QVCkitty1 · ‎05-23-2015

In Dec. Time Warner sent a card saying I would be getting Showtime free for a year. I would rather have a discount, because there is nothing on Showtime that I want to see. I can't really

bargain with TWC, because my local options are limited.

" You are entitled to your opinion. But you are not entitled to your own facts."
Daniel Patrick Moynihan

Desertdi · ‎03-13-2010

I am a prisoner of Mother Nature. Live between two "mountains"........(huge rock piles if you asked me what to call them.) Anyway, I have NO reception at all unless I buy cable or satellite.

♥Surface of the Sun♥

hckynutjohn · ‎06-15-2015

I've found what has always worked best for me. Tell them you are dropping them for a different/new provider. This has worked more times than not for me, but you have to be ready to drop them if they won't comply to your request.

I never say this to anyone without meaning what I am saying.

hckynut(john)

Fona · ‎11-16-2011

I have often wondered why cable companies get away with this stuff. I have a Comcast bundle and for each of the past two years I have been on a one-year promotion rather than a contract although the promotion basically just gives me the price I already have, so the cost is still high. If I forget to call at the end of the one-year, the price will automatically go up at least $50 or more with no notification from Comcast. Because of the high cost, recently I have been exploring ways of getting rid of cable, but unfortunately I am not technology savvy and the various choices (Hulu, Roku and such) are beyond me, not to mention all of the extras you would need to install them (such as certain types of cables, certain boxes and antennae, etc.) which are also beyond me. I find it very annoying to be told by a cable representative that "well, you will be getting 250 channels" or whatever, when I only watch maybe ten of them. I wish it were possible to just get (and pay for) the channels we actually want.

ID2 · ‎06-25-2012

We just called to renew our Charter and the first rep wasn't willing to give us any kind of deal. We politely asked to speak to someone with more seniority and this rep gave us a super deal! Don't settle for the first person you talk to!

"Pure Michigan"

ValuSkr · ‎03-15-2014

@QVCkitty1 wrote:
In Dec. Time Warner sent a card saying I would be getting Showtime free for a year. I would rather have a discount, because there is nothing on Showtime that I want to see.

I've had Comcast and Verizon - both do this all the time. They charge more and more, but (to ease the pain?) they give you more and more stuff you don't want or need. I finally had enough and cut the cord last year.

MomCat · ‎09-12-2010

@GCR18 wrote:
I go through this nonsense with AT&T. If I can call and get a lower rate, why can't you just give me one. I know, they are counting on me not calling. I hate the game playing.

Whether it's phone, computer, or tv, ALL these companies play the same game. It's disgusting. And, when you make the slightest of changes, you renew your contract with them.

CelticCrafter · ‎03-09-2010

Up until a year ago, our only choice for the internet was the through the cable company and they didn't care because they knew they were the only game in town.

The neighborhood wasn't wired for Verizon Fios.

As soon as they came in, we switched everything over and are saving about $50 a month. We still have another year left with Fios before we have to start playing the game.

Lipstickdiva · ‎03-10-2010

OMG don't even get me started with TWC. That is our provider as well. We have everything with them bundled together.

Our bill went up from around $135 ot $160 a month (we have no movie channels) so I called. The CS woman I spoke to put us on a package and got us down to about $150.

DH decided that we should get rid of our home phone so he called to do that. Because we are bundled together, if we decided to drop our phone, we would pay full retail for cable and internet and our monthly bill would go UP to around $200.00/month. They transferred us to a CS rep in the phone division to discuss other promotional packages.

My husband was on the phone with CS for over 1 hour and we were put on a promotional package that bumped up our internet speed and added Starz and our price went down to $145.00 a month. My bill was due a few days later, which I pay on-line and they had pro-rated our bill and I paid what my bill showed was due.

Now I got a bill for this month which was kind of high and I noticed they are claiming I owe $15.00 from last month which isn't true. So my DH called them again and spent another hour on the phone, only to be told that they cannot find the promotion we were put on, they have no such promotion and they took Starz away from us (fine) which lowered our price.

I am gearing myself up to call and speak to a supervisor about this. They should have a record of our call and be able to find out the package the CS rep put us in. I don't know if he put us in a package that was only good for 1 month or what but to spend over 2 hours on the phone over this is ridiculous and now I'm going to spend more time on the phone over this.

RetRN · ‎10-01-2013

I also have TWC and they are not nice to work with. I have been trying to get them to correct my bills since Oct. and now they called and threatened to cancel my service if I don't pay for charges that are incorrect. I called AGAIN and they said it will be corrected in Mar. We'll see.