Community Chat

[Jordan2]

I have been with TWC for almost 15 years. Anyway I get a letter with my bill in December that the rates are going up (what else is new). I call to discuss my bill and am told to call back in mid February since my promotional year is up in March. I call today and spoke to a very nice CS woman. She told me since you have no contract you can renegotiate anytime.She told me my bill would go up to $283 from $197! I said surely you can do better than that. She gave me a price of $195 with no changes of services I have now. I don't like that unless your are savvy enough to get a better price you will be taken advantage of. Moral of the story is never be afraid to renegotiate with your provider and be prepared to leave them if you have to One other thing that bothers me is they will offer a new customer the best deal around, but for a long time customer like me I have to work for it.

[TasMss]

I'm with you,  Jordan2! Our trash collection service does this same kind of thing too. We canceled service with them as quickly as we could and now we like our new service so much better!  The companies that do this to us create such a hassle and I would much rather leave them. 

[fthunt]

Your statement holds one important KEY - be prepared to leave them (TW).  That's the rub for me - - 2 neighbors went to another provider and were unhappy with poor picture quality or no picture during rain and heavy snow storms.  The other 2 providers in my area have eliminated some local channels + the weather channel and the price is only great when you sign up; but up and up the rates go after they have you hooked.  I do agree you can possibly renegotiate your rate if you call.

[KimmC]

Same exact thing happened to me.  I had to 'negotiate' my bill down from the $50 increase they decided on for no apparent reason.  While my bill is about $8.00 more than it was, I have this unsettled feeling I could be getting it even cheaper.  I hate having to do this...I wanted to eliminate some things..they insisted I could keep everything!  What kind of business practices are these.  So underhanded.  And I, too. wondered about people who  don't know to call!

[KimmC]

BTW Jordan2..mine was TWC as well.  and not much choice around here!

[GCR18]

I go through this nonsense with AT&T.  If I can call and get a lower rate, why can't you just give me one.  I know, they are counting on me not calling.  I hate the game playing.

[January121]

@Jordan2 ..... thanks for posting this .... I also have TWC & my bill went up last month .... I have been meaning to call them & now that I have read all of the responses to your post I AM GOING TO CALL THEM TOMORROW!!!!!!!!! Thanks!!! 

[Jordan2]

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@January121 wrote:

@Jordan2 ..... thanks for posting this .... I also have TWC & my bill went up last month .... I have been meaning to call them & now that I have read all of the responses to your post I AM GOING TO CALL THEM TOMORROW!!!!!!!!! Thanks!!! 

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Good luck!

[kivah]

I'm also with Time Warner. A couple of years ago, I called them to lower my bill and the guy - could tell that I'm electronically challenged. So - he said NO!!!! I read an article last week that said - call the service provider  and if they say NO - call back a few hours later and get another rep.

Well - last week, they raised my bill to $195. So - I called and asked them to reduce it, as it's too high. The guy put me on hold and said they'll reduce it by $30/month. 

Seems like these internet svce providers could charge whatever they want - and raise the bill every year. 

I have the package: tv, cable, phone.

That's true -- new customers pay a lot less - initially.

[Moonchilde]

I was stuck in TWC he** for years. There was nothing else for me. Finally, ATT Uverse was available and I went with their 2-year deal. TWC never said a word when I canceled and hasn't once in 2 years tried to get me back. I LOVE U-Verse compared to TWC. It almost never goes out. 

My 2 yrs is up just now and my next bill is literally double the previous month's. If I were staying put I would dump some things and renegotiate, but I've got 'em - I'm moving in 3 weeks. Heh.