Community Chat

[Luv2Watch]

Hello Fellow Shoppers,

I'm reposting a question that I previously asked because I am hoping that I can enjoy my two Mr. Christmas Symphony of Bells once again this upcoming Christmas season:

I am hoping that someone out there can offer some advice as to where I can get my (2) Mr. Christmas Symphony of Bells music boxes repaired.

In one of them, the animation still works - the skaters still move around and the lights come on- but the music and bells won't play when I turn on the switch in the back of the unit. On the other one, it is the complete opposite - the bells and music work - but the lights won't come on and the train doesn't move along the track. 

In both units, the switchplates that are on the back of the unit have become loose and have come out of the wooden case. The glue they used to keep them in place apparently didn't hold well enough.

I called Mr. Christmas several years ago, right after they stopped working which was during the very first Christmas season after I purchased them, and was told that they will only replace the item if it is within the first 90 days of purchase. My purchase was just outside of this 90 day warranty. They made it clear that they do not repair any of their items, nor could they supply new switches or other parts that may need to be replaced.

For a company who constantly promotes their items as "heirloom quality" that will last for generations, I was truly disappointed that they will only stand behind their workmanship for 90 days. These are Christmas items that I only use/have out for display for one month out of the year, and they still didn't hold up to gentle use. Very disappointing! 

I've called around to a few places in my area - a clock/watch repair place and a vaccuum repair shop - but no luck.

Any suggestions? Has anyone else had similar issues with their music boxes? If so, please share how you got your problems resolved. Thanks for your time and kindness!

[sunshine45]

i dont know if this will help, but here are music box repair contacts....

Repairs The San Francisco Music Box Company does not provide repair services, but we do refer our customers to two specialists in our industry: Tony Ciuffini, the "Music Box Doctor" can be reached at 888-711-4646 or 310-541-4100.  Mr. Ciuffini has many years of experience repairing music boxes and water globes and he stocks a limited supply of Sorrento replacement keys.  musicalspecialties.com and/or, “Mr. Music Box” - Gifts Online Inc. Call 423-639-5850 for Fast Return Service on Sorrento Boxes, Figurines, Water Globes. Experienced in all types of music boxes. giftsonline.net The San Francisco Music Box company is not directly affiliated with these repair companies and is not responsible for any additional damage incurred during repair.

 also

musicboxrepaircenter.com

[Luv2Watch]

Hello Sunshine45,

Thank you so much for taking the time to list so many options for repairing my Symphony of Bells units. How sweet of you to include the phone numbers, as well.

I will be contacting them for some quotes.

It was so very nice of you and I truly appreciate your kindness!

[sunshine45]

@Luv2Watch

i hope they are able to help you. good luck!

[KingstonsMom]

I hope some of the above suggestions help you!

I've never had much luck with Mr. Christmas items lasting very long.

[Luv2Watch]

Thank you so much.

I'll repost once I have both units repaired, so that others

can hopefully benefit from my experience.

Take good care.