Mama Mancini

Cntrlcstgrl · ‎05-06-2019

Yet again, for 5 months, my Mama Mancini Jarred Sauce Auto-Delivery has been backordered, then cancelled. I called CS, they have no information. I went to Mama Mancini’s website twice and sent emails to customer service to get information, no response. I just called the company, and she hung up on me after I explained why I was calling. If a company is unable (barring reasons beyond their control) to fulfill their auto-delivery orders-and is uncommunicative, QVC should not offer the product. I am now done with Mama Mancini. I hope the food buyers see this post.

beckyb1012 · ‎03-09-2010

Did you post down in customer care for any help?

"Live frugally, but love extravagantly."

Cntrlcstgrl · ‎05-06-2019

I phoned customer service, they have not been alerted as to what the issue is. The lack of communication is so frustrating.

Lovestheshores · ‎07-09-2012

I used to send their meatballs, on auto delivery, to my mother. There was ALWAYS a problem with those AD orders being backordered or late after the first shipment.

I did have email/phone contact information for Daniel and another executive there and they always resolved the issue for me once I emailed them. Many times the problem was with their shipping warehouse. Sorry their customer service has not been helpful. While I can't give out that contact information, using the Contact Mama Mancini's section on their website is a good place to start.

This happened over two years ago (pricing was much better back then). I no longer by the product. While getting these AD orders shipped was always a problem, the company executives I dealt with were always attentive, responsive and helpful.

JeanLouiseFinch · ‎10-03-2011

The MM website can't help you when your arrangement is with QVC. I doubt QVC wants to cancel orders but supply issues are out of their control.

Lovestheshores · ‎07-09-2012

@JeanLouiseFinch wrote:
The MM website can't help you when your arrangement is with QVC. I doubt QVC wants to cancel orders but supply issues are out of their control.

That is NOT true. When I had issues the first time, I contacted MM through their website. My order(s)/purchases were ALL purchased through QVC and were AD.

After I did that, Daniel Mancini himself emailed me and helped me. With subsequent problems I had, I emailed Daniel and he also gave me the contact information for an Executive Vice President of MamaMancini’s Holdings, Inc who had also helped me. Both were extremely helpful resolving ANY and ALL issues.

As a disclaimer, I must state I never dealt with a MM CS agent. They probably wouldn't have been as good at problem solving as Daniel and the EVP were.

So, @JeanLouiseFinch, you're wrong because they WERE able to help me with QVC orders. Please don't discount what I wrote in my post because I know what I am talking about from experience. Dare to say, I trust you are not doubting me. I'm NOT a liar thank you very much.

My experience, as I said, was 2 years ago and I would hope MM would be as helpful now as they were then. However, things do change. Contacting them through their website is a good start. It was for me, Daniel and the EVP were always on it to solve the issue and get my dear mother her meatball orders.

Lovestheshores · ‎07-09-2012

FYI...I just saw that the EVP at MM that helped me retired from the company in April 2025. That's too bad because he was so kind and helpful. I hope he enjoys his well deserved retirement and that someone equally as dedicated to the company and its' customers took his place.

JeanLouiseFinch · ‎10-03-2011

@Lovestheshores wrote:
@JeanLouiseFinch wrote:
The MM website can't help you when your arrangement is with QVC. I doubt QVC wants to cancel orders but supply issues are out of their control.

That is NOT true. When I had issues the first time, I contacted MM through their website. My order(s)/purchases were ALL purchased through QVC and were AD.

After I did that, Daniel Mancini himself emailed me and helped me. With subsequent problems I had, I emailed Daniel and he also gave me the contact information for an Executive Vice President of MamaMancini’s Holdings, Inc who had also helped me. Both were extremely helpful resolving ANY and ALL issues.

As a disclaimer, I must state I never dealt with a MM CS agent. They probably wouldn't have been as good at problem solving as Daniel and the EVP were.

So, @JeanLouiseFinch, you're wrong because they WERE able to help me with QVC orders. Please don't discount what I wrote in my post because I know what I am talking about from experience. Dare to say, I trust you are not doubting me. I'm NOT a liar thank you very much.

My experience, as I said, was 2 years ago and I would hope MM would be as helpful now as they were then. However, things do change. Contacting them through their website is a good start. It was for me, Daniel and the EVP were always on it to solve the issue and get my dear mother her meatball orders.

Whew, @Lovestheshores, take a breath. I can't believe your response. That's quite an overreaction just because I had an opinion you didn't like. I never said or implied you are a liar. Sheesh! I had an opinion. That's all. You say your experience was two years ago so you can't be sure of what would happen today.

Lovestheshores · ‎07-09-2012

@JeanLouiseFinch wrote:
@Lovestheshores wrote:
@JeanLouiseFinch wrote:
The MM website can't help you when your arrangement is with QVC. I doubt QVC wants to cancel orders but supply issues are out of their control.

That is NOT true. When I had issues the first time, I contacted MM through their website. My order(s)/purchases were ALL purchased through QVC and were AD.

After I did that, Daniel Mancini himself emailed me and helped me. With subsequent problems I had, I emailed Daniel and he also gave me the contact information for an Executive Vice President of MamaMancini’s Holdings, Inc who had also helped me. Both were extremely helpful resolving ANY and ALL issues.

As a disclaimer, I must state I never dealt with a MM CS agent. They probably wouldn't have been as good at problem solving as Daniel and the EVP were.

So, @JeanLouiseFinch, you're wrong because they WERE able to help me with QVC orders. Please don't discount what I wrote in my post because I know what I am talking about from experience. Dare to say, I trust you are not doubting me. I'm NOT a liar thank you very much.

My experience, as I said, was 2 years ago and I would hope MM would be as helpful now as they were then. However, things do change. Contacting them through their website is a good start. It was for me, Daniel and the EVP were always on it to solve the issue and get my dear mother her meatball orders.
Whew, @Lovestheshores, take a breath. I can't believe your response. That's quite an overreaction just because I had an opinion you didn't like. I never said or implied you are a liar. Sheesh! I had an opinion. That's all. You say your experience was two years ago so you can't be sure of what would happen today.

It was not your opinion that was the problem, it was your discounting what I wrote and being wrong that they could not help with QVC orders. I did acknowledge the fact that I would hope they would be as helpful now as they were then.

My information MAY be helpful to the OP and that is why I offered it.

Hope you've taken a breath as well and wish you a lovely day.

Etoile308 · ‎01-04-2014

If the item is available, regardless of a price increase, the auto-delivery should be honored. That's good customer service.

If the supply is no longer available from the vendor being the reason for the cancellation, then at the least some token monetary credit should be applied to your account. Again, that's good customer service.

QVC keeps digging their own grave.