Macys 39 day return policy

gellen · ‎03-14-2010

Do there strictly adhere to this? I have something I have decided to return and it has been about 35 days. Thanks

elated · ‎06-09-2010

We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail or in-store within 30 days of purchase. This is their policy.

It appears that you are outside the window to return. You can try calling customer service.

gidgetgh · ‎03-09-2010

Yep. 30 day return policy. Not 39.

Why is it, when I have a 50/50 guess at something, I'm always 100% wrong?

gellen · ‎03-14-2010

Meant thirty day not 39 day. Typo

Trinity11 · ‎11-16-2014

@gellen wrote:
Do there strictly adhere to this? I have something I have decided to return and it has been about 35 days. Thanks

If you are a Macy's Platinum card holder, they often bend the rules. I sent something back that broke, two months later but I called ahead to Customer Service. They put a notation on my account and accepted the return @gellen .

spumoni99 · ‎02-16-2019

Try taking it into a store and when they say no ask to speak to a manager. A few years go when they made it so that you couldn't return a last act item I was in line when a lady in front of me got upset and asked to speak to a manager, the manager allowed the return. Especially if its not a lot of money they should say okay just to not have to deal with you lol.

mspemberley · ‎05-07-2015

If you have the receipt or do e-receipts I'd make the return asap and in person. They'll probably take the return as a courtesy. They have done this for me. I do e-receipts and leave the tags on if I'm not sure I'll keep something. BTW...I love e-receipts. No more fumbling through paper receipts. So convenient!

NicksmomESQ · ‎08-19-2014

I've exceeded the 30 day window on several occasions & C.S. in the store has always accepted my return.

NYCLatinaMe · ‎01-14-2017

@gellen You may want to run to the store if you haven't! I returned something on the 30th day, and the guy was telling me it was late. I had to ask him to count again, and he did, and then checked with someone, and they double checked, and eventually refunded me. It was a piece of jewelry I ordered online.

KKlim · ‎06-20-2015

I think they are strict. Maybe it depends on the store. I was a couple days after and they refused to credit my account. I asked to speak to a Manager and she eventually just gave me a store credit. Btw- my item was returned w/ tags attached and perfect selling condition.