Macy's rant - Page 2

RainyDayGal · ‎03-09-2010

In the case of the earrings, if they offered to give me the sale price and I really wanted them I would have purchased them right then and there.

gidgetgh · ‎03-09-2010

Thanks for the posts everyone. I was just venting. I don't expect anyone to bend rules for me- wouldn't ask anyone to.

With the mattress- we'd just been in there and it was on sale. We went again and it wasn't, but apparently it was going to go on sale again, date unknown. We had no intention of paying full price when we knew what the sale price had been so we were prepared to leave. No drama- just we'll go somewhere else. Lots of places sell mattresses. I'd read in Consumer Reports, when researching mattresses, to ALWAYS try to negotiate the price, regardless of where you were shopping. So we told the sales associate that we weren't going to pay full price when it was just on sale. And we weren't going to come back again and have to do the transaction in two trips. We were prepared to shop elsewhere and they decided they wanted our business so we bought there. It's not more complicated than that.

On the earrings- I didn't feel comfortable with the sales associate trying (on her own initiative) to bend the rules for me. So I didn't buy them. Again, really not that big a deal.

I think the point I was trying to make with my post and didn't do too well explaining is that Macy's is always having sales. Then they end the sale only to start it back up a few days later. I don't want to spend my time researching when a particular item is on sale or isn't on sale or if a coupon will or won't work or it's a pre-sale and they'll give you the price, but you can't take it home with you. That's just too much hoopla. Lots of other places to spend my money.

Why is it, when I have a 50/50 guess at something, I'm always 100% wrong?

RainyDayGal · ‎03-09-2010

I'm not sure the sales associated was really trying to bend rules on the earrings. They're trained to make a sale. She did what she was supposed to do - check with the manager. And since the manager said yes, I don't think there was a real problem. If the manager didn't want to sell them at the sale price she would have said no.

gidgetgh · ‎03-09-2010

The associate told me that the manager said no at first and the associate told her she was going to sell them to me at the sale price anyway- that she felt it was her job to please the customer and the manager reluctantly said ok, but first suggested shipping the earrings to me. At that point, I'd kind of lost my appetite for the whole thing and really didn't want the associate to do that. So I just gave up. I'm sure I'll be back there one day and they'll be on sale and if I still want them, I'll get them. Or I won't. It was a slight impulse purchase so I was really ok not getting them.

Why is it, when I have a 50/50 guess at something, I'm always 100% wrong?

bikerbabe · ‎03-09-2010

I remember when I was a child most department stores had sales only a couple of times a year.

maddiecat · ‎03-09-2010

I'm not a Macy's fan. I get coupons all the time, but the list of exclusions makes me dizzy! I wind up tossing most everything in the trash.

Macy's stores in cities like San Francisco and New York are MUCH nicer than the stores in Dallas and have far better service.

RainyDayGal · ‎03-09-2010

On 8/18/2014 gidgetgoeshawaiian said:
The associate told me that the manager said no at first and the associate told her she was going to sell them to me at the sale price anyway- that she felt it was her job to please the customer and the manager reluctantly said ok, but first suggested shipping the earrings to me. At that point, I'd kind of lost my appetite for the whole thing and really didn't want the associate to do that. So I just gave up. I'm sure I'll be back there one day and they'll be on sale and if I still want them, I'll get them. Or I won't. It was a slight impulse purchase so I was really ok not getting them.

Wow, the manager tells her no and she said she's going to do it anyhow? I'm surprised the manager backed down. I think at that point I'd probably be fired if I didn't something I was told not to. But you're right, you might not even want them now. Maybe you'll find them online on sale.

jubilant · ‎06-10-2010

DH and I find Macy's coupons frustrating. Just more paperwork to muddle through and so many things you can't get with them....at least the things we like. It seems such a waste of time. I had someone in the jewelry dept. tell me I could buy some earrings (she saw that I had my eye on) at a sale price but would have to come back to get them. We also live about a 35 minute drive from Macy's and only get there about every couple of months. I just told her...."No thanks, I don't know when I will get back this way". My DH said the clerks in men's dept. did this to him and he felt the same way. To us, it is poor business and makes Macy's appear desperate....but then....maybe they are!!!!