Community Chat

[furbabylover]

THANK YOU to everyone here who gave me great advice for pursuing my refund on a really expensive piece of jewelry I bought from Macy's online. It was a once-in-a-lifetime gift for a relative and when I received it, it was damaged. I received the item over a month ago, returned it within 48 hours and Macy's acknowedged receipt and posted that a refund was "in progress". That was a month ago. I tried emailing them, but they say they no longer respond to emails. I could not find a phone number on their website so a nice lady here found me one. So I just called them and got a call center in Mexico. I spent an hour waiting and going over the order. Long story short, the representative said they could not do anything but they would email the warehouse to get the refund processed. In other words, no progress. As advised by another nice lady here, I am going to my credit card company to file a claim. There are so many posts here about the mess that is the current Macy's. So sad that a once great company has gone down the drain with customer service.

[jackthebear]

---

@furbabylover wrote:

THANK YOU to everyone here who gave me great advice for pursuing my refund on a really expensive piece of jewelry I bought from Macy's online. It was a once-in-a-lifetime gift for a relative and when I received it, it was damaged. I received the item over a month ago, returned it within 48 hours and Macy's acknowedged receipt and posted that a refund was "in progress". That was a month ago. I tried emailing them, but they say they no longer respond to emails. I could not find a phone number on their website so a nice lady here found me one. So I just called them and got a call center in Mexico. I spent an hour waiting and going over the order. Long story short, the representative said they could not do anything but they would email the warehouse to get the refund processed. In other words, no progress. As advised by another nice lady here, I am going to my credit card company to file a claim. There are so many posts here about the mess that is the current Macy's. So sad that a once great company has gone down the drain with customer service.

---

let us know what happens

just called a company "covid" is the new excuse for everything 

[happycat]

---

@furbabylover wrote:

THANK YOU to everyone here who gave me great advice for pursuing my refund on a really expensive piece of jewelry I bought from Macy's online. It was a once-in-a-lifetime gift for a relative and when I received it, it was damaged. I received the item over a month ago, returned it within 48 hours and Macy's acknowedged receipt and posted that a refund was "in progress". That was a month ago. I tried emailing them, but they say they no longer respond to emails. I could not find a phone number on their website so a nice lady here found me one. So I just called them and got a call center in Mexico. I spent an hour waiting and going over the order. Long story short, the representative said they could not do anything but they would email the warehouse to get the refund processed. In other words, no progress. As advised by another nice lady here, I am going to my credit card company to file a claim. There are so many posts here about the mess that is the current Macy's. So sad that a once great company has gone down the drain with customer service.

---

Wishing you luck with this. How disappointing all this must be. 

[jackthebear]

---

@furbabylover wrote:

THANK YOU to everyone here who gave me great advice for pursuing my refund on a really expensive piece of jewelry I bought from Macy's online. It was a once-in-a-lifetime gift for a relative and when I received it, it was damaged. I received the item over a month ago, returned it within 48 hours and Macy's acknowedged receipt and posted that a refund was "in progress". That was a month ago. I tried emailing them, but they say they no longer respond to emails. I could not find a phone number on their website so a nice lady here found me one. So I just called them and got a call center in Mexico. I spent an hour waiting and going over the order. Long story short, the representative said they could not do anything but they would email the warehouse to get the refund processed. In other words, no progress. As advised by another nice lady here, I am going to my credit card company to file a claim. There are so many posts here about the mess that is the current Macy's. So sad that a once great company has gone down the drain with customer service.

---

do you have a Twitter or IG account?? both are very useful in getting help,  no company wants to be called on SM for lousy customer service 

have gone this route a few times , 

[furbabylover]

Thanks for the tip. I do have a Twitter acct and will go there now.

[hopi]

Since the pandemic there has been no Customer Service anywhere, except Target.

Macy's is my go to store and they have disappointed during this time.

CS jobs can be done at home.

[I am still oxox]

I have been buying from Macys online for at least 10 years and always use my Macys card or Paypal. I have never had an issue with a refund, infact they have alway been very quick with refunds in my case

[Spurt]

---

@hopi wrote:

Since the pandemic there has been no Customer Service anywhere, except Target.

Macy's is my go to store and they have disappointed during this time.

CS jobs can be done at home.

---

@hopi 

My Bank is still giving EXCELLENT service!  After spending 3 1/2 hours on the phone with AT&T, I felt like calling my bank and thanking them once again for their excellent service even during the pandemic!

[patbz]

If one of your local tv stations had a consumer advocate, contact them (and let Macy's know you contacted a tv station).  Big companies will sometimes go an extra mile to avoid adverse publicity.

[furbabylover]

Thank you. Great idea!!