Community Chat

[JeanLouiseFinch]

Yesterday I tried leaving a question for a product. The website made me log in again  asked me for my "name".  It wouldn't accept my usual ID name, said it was already taken, so I just picked something else.  Now every one of my posts has gotten that new name attached ?.  I have a long-standing participation on these forums and want my old name back!  I can't find anywhere in my settings, profile, etc. where I'm able to do that.  I tried calling customer service and would you believe they have ZERO technical support over the phone.  The shopping side CS can't help at all except for sending an email to the technical side.  It's shameful that A multi billion dollar company doesn't have technical support available or that users can't go into their own profile to make their own adjustments.  

Crossing my fingers that someone from QVC technical support will see this or I'll be stuck with my new ID ?

[Sage04]

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@JeanLouiseFinch wrote:

Yesterday I tried leaving a question for a product. The website made me log in again  asked me for my "name".  It wouldn't accept my usual ID name, said it was already taken, so I just picked something else.  Now every one of my posts has gotten that new name attached ?.  I have a long-standing participation on these forums and want my old name back!  I can't find anywhere in my settings, profile, etc. where I'm able to do that.  I tried calling customer service and would you believe they have ZERO technical support over the phone.  The shopping side CS can't help at all except for sending an email to the technical side.  It's shameful that A multi billion dollar company doesn't have technical support available or that users can't go into their own profile to make their own adjustments.  

Crossing my fingers that someone from QVC technical support will see this or I'll be stuck with my new ID ?

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@JeanLouiseFinch  this has happened to some posters and it turned out ok. Someone will be able to tell you how it was done.

[beach-mom]

@JeanLouiseFinch - Email the Social Team at social.team@qvc.com. Usually they will get back to you right away, and I'm sure they'll be able to help. Good luck!  

[beckyb1012]

That happened to me several years back.  I just stopped trying to sign on for a few days then bam it was all fine.

[JeanLouiseFinch]

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@beach-mom wrote:

@JeanLouiseFinch - Email the Social Team at social.team@qvc.com. Usually they will get back to you right away, and I'm sure they'll be able to help. Good luck!  

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[Sage04]

The email address I use for the Social Team is QVCSOCIALTEAM@QVC.COM and I always got a faster response.

[JeanLouiseFinch]

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@Sage04 wrote:

The email address I use for the Social Team is QVCSOCIALTEAM@QVC.COM and I always got a faster response.

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[KingstonsMom]

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@JeanLouiseFinch wrote:

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@beach-mom wrote:

@JeanLouiseFinch - Email the Social Team at social.team@qvc.com. Usually they will get back to you right away, and I'm sure they'll be able to help. Good luck!  

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@JeanLouiseFinch 

That email address in incorrect for the Social Team, that email address is shown when the team responds to you via email.

The correct email is what @Sage04 posted,QVCSocialTeam@QVC.com.

[RespectLife]

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@KingstonsMom wrote:

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@JeanLouiseFinch wrote:

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@beach-mom wrote:

@JeanLouiseFinch - Email the Social Team at social.team@qvc.com. Usually they will get back to you right away, and I'm sure they'll be able to help. Good luck!  

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@JeanLouiseFinch 

That email address in incorrect for the Social Team, that email address is shown when the team responds to you via email.

The correct email is what @Sage04 posted,QVCSocialTeam@QVC.com.

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Actually @KingstonsMom 

It is NOT incorrect.

That is the address I have used for a very long time and it does go right through to them.

Just used it yesty.

[ECBG]

@JeanLouiseFinch 

It seems like when that happened to me about 6 mos. ago, I logged out, reopened, and changd it back.