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07-21-2018 01:36 PM
We had a skylight destroyed by hail, so I ordered a replacement from Costco's online shopping. The tracking said it had been delivered via UPS. I called UPS and started getting the run around about porch pirates when I told the CS rep we have video surveillance and no one came to our door over that time period. So she did say she would start an investigation. I then called COSTCO. In under 5 minutes they had a new one ordered with expedited shipping. No questions, no problems. She said if the 1st one arrives they will pay to ship it back to them. Love their CS.
07-21-2018 01:39 PM
Love Costco!
07-21-2018 01:49 PM
Love Costco! Good for you!
07-21-2018 01:56 PM - edited 07-21-2018 01:57 PM
That's nice to hear but you will probably have to sign for any future UPS packages, they may tag your address as a theft issue.
would be interesting if that happens, please let us know
07-21-2018 02:08 PM
Costco is the best...not only great customer service but we have been going there for so many years, the old time employees (very little turnover) are on a first name basis. Glad you had a positive experience.
07-21-2018 02:34 PM
Just one of the reasons my local Costco is always so busy, especially the checkout lanes.
07-21-2018 02:38 PM
Costco is the best when it comes to customer service. They take back everything.No questions asked.No receipt, no problem.They look it up using your card #.
Last year for example I went there to replace a folding chair I had bought over a year prior.I happened to mention to the young man who helped me lift it onto my cart that the other one broke.He told me to bring it back & they’d swap it out for the new one!!
They also pay very well & provide excellent benefits to their part time employees!! What a great company!!
07-22-2018 07:50 AM
That's good to know. I will be looking for a new TV soon, and was considering looking at Costco. This news makes me want to go there now, for sure. Thanks for posting.
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