Keep getting the WRONG item after 3 tries

Deb1010again · ‎05-28-2013

I bought two sets of jewelry from Steals and Deals on the TODAY show in early October. Each set had earrings and a bracelet, all made from leather. I ordered one in silver and one in gold.

After about a month I received two sets in SILVER. I emailed the company and told them the problem, they were nice and said they'd send another set to me free of charge. I got the set and guess what, it was SILVER again!! I emailed again and the customer service person said they were going to personally go to the warehouse to get it done. I got the new set yesterday and guess what? Yep, SILVER AGAIN!!!

So now I've got 4 sets of SILVER. I emailed the company again last night to tell them of the latest mess-up in shipping. What should I expect? They did send me 2 extra sets of the jewelry. Should I still expect them to get it right and send me the GOLD? I know they have it in stock as I've checked their website.

What's your opinion on this? On one hand I'm beyond disappointed, yet on the other hand I've got 2 extra sets free of charge.

Kachina624 · ‎03-10-2010

I think I'd give up at this point.

New Mexico☀️Land Of Enchantment

Gidge · ‎03-10-2010

Deb1010again, if it was me, I would definitely try once more! I think the prob is that their codes on the packaging is incorrect, and that's why you keep getting the same color! Ask them if they would open the package before they send it out to ensure that it's the right color!

That is similar to what happened to me when I had ordered some Waverly fabric for curtains; the item was mis-marked and I kept getting the wrong color each time I re-ordered!

Good luck! And, btw, I think they should let you keep the extra sets just for your frustration with this mess!!

Preds · ‎12-17-2012

I had that problem with some prints I ordered from JCP. I returned them twice, but really wanted the one I was trying to get. Finally went to the store and explained what kept happening and the sales lady did some type of magic to get the right one sent to me. It ended up as a no charge because I had been thru so much trying to get it. Point of this story... keep asking for the one you want. Enjoy your others. Smile