Just Got a Phone Call From QVC Corporate Offices - Page 4

Sage04 · ‎07-10-2011

You know what? Too many complaints to the media relations group and there goes the end of the Forums. They might think Its not worth it to keep it.

Don't start it.

gertrudecloset · ‎02-13-2021

@pupwhipped wrote:
Sometimes I'm not sure the left hand knows what the right hand is doing around here.

BTW, the issues with this site lasted nine days for me. It started on the 20th and came back on the 29th. As I've said before, it started immediately after I cleared cookies on my laptop computer.

@ciao_bella, thank you for your post!

Yes, this is my recollection as well, @pupwhipped

A Negative Mind ~ Will give you a Negative Life

Catty2 · ‎09-06-2014

Just yesterday I was finally able to get back on the Forums site. I really missed it and seeing all the posts about pets, decor, photos, etc. So glad it's back up and working.

Sage04 · ‎07-10-2011

@tototwo wrote:
@ChiliPepper-- like you, I never had a bit of trouble with the forums. I'd read the posts here where posters complained, but it was 'business as usual' for me too.

Glad the problem is fixed.

@tototwo I never had a problem either with my desktop or my phone. I didn't even know the problem was solved until I read @stevieb's Thread that it was working because I couldn't tell since mine was normal. Glad to see everyone is back.

KatieB · ‎03-10-2010

@ciao_bella wrote:
On July 29th I emailed the media relations at QVC regarding the forums not working properly. I got that email address off the QVC corporate site.

I just received a phone call about my email to them. She wanted to know what happened as my email was the first they had heard of any issue accessing the forum site. She asked me several questions including how many days the site was not working, which I told her 17 days. She sounded astounded when I told her 17 days. She asked me if any notice was posted regarding the issue or had we been told what the issue was or the reason it was not working. I told her no to all.

She said she was glad it was fixed but they will be 'looking into it' (whatever that means.)

Just curious, did anyone else who might have contacted them get a phone call or reply?

I've been in IT at various levels of expertise (as a programmer analyst, systems analyst and technical specialist) for over 45 years. If someone were to come to me and tell me that the 'forums were not working properly', I would not have a clue as to what that meant. I would need more specific information to fix whatever problem(s) may have existed.

Also, I haven't noticed the forums 'not working properly' recently. I'm on them daily. I hope this is not a reason for QVC to get rid of the boards.

hckynutjohn · ‎06-15-2015

@KatieB

What kind of systems were you working on in IT in 1977?

hckynut 🇺🇸

hckynut(john)

KatieB · ‎03-10-2010

@hckynutjohn wrote:
@KatieB

What kind of systems were you working on in IT in 1977?

hckynut 🇺🇸

Accounts Payable, Accounts Receivables and Purchasing when I first started in IT.

Sage04 · ‎07-10-2011

@KatieB wrote:
@ciao_bella wrote:
On July 29th I emailed the media relations at QVC regarding the forums not working properly. I got that email address off the QVC corporate site.

I just received a phone call about my email to them. She wanted to know what happened as my email was the first they had heard of any issue accessing the forum site. She asked me several questions including how many days the site was not working, which I told her 17 days. She sounded astounded when I told her 17 days. She asked me if any notice was posted regarding the issue or had we been told what the issue was or the reason it was not working. I told her no to all.

She said she was glad it was fixed but they will be 'looking into it' (whatever that means.)

Just curious, did anyone else who might have contacted them get a phone call or reply?
I've been in IT at various levels of expertise (as a programmer analyst, systems analyst and technical specialist) for over 45 years. If someone were to come to me and tell me that the 'forums were not working properly', I would not have a clue as to what that meant. I would need more specific information to fix whatever problem(s) may have existed.

Also, I haven't noticed the forums 'not working properly' recently. I'm on them daily. I hope this is not a reason for QVC to get rid of the boards.

@KatieB and that's where the problem lies. Most people do not realize that because you are in IT you qualify for everything. Certain people do certain things. Everybody in IT has a certain job to do.

It's like building a house. The electrician does his bit, the plumber does his bit and so on and so on.

I am happy that it's working for everyone because I didn't like that some Posters were having problems.

I believe the Boards would stay up unless Posters start emailing and complaining and they shut everything down.

Lets enjoy it as long as it stays up.

Lovestheshores · ‎07-09-2012

@ciao_bella I don't remember the problem with the forums lasting for 17 days. The problem lasted for 7-9 days at the most. Sure it was not an easy fix and not an urgent priority for fixing.

Also the Mods (I know Alice for sure) acknowledged the problem on several threads and advised us that IT was working it.

mspemberley · ‎05-07-2015

@Etoile308 wrote:
I would never assume the folks overseeing these boards never reported any issues.

You are so right! I had a management position with a national retail company and I can't tell you how many times I sat at a meeting with the top brass and heard them say "This is the first I heard of it!" when a KNOWN ISSUE was brought up. Happens every day! Those at the top are often the last to know.

I had to sigh a little when I read the OP's post. I'm not surprised corporate didn't know. I do think it's great the OP went straight to the top.