Community Chat

[gazelle77]

Not QVC...different vendor. Tracking said USPS delivered package on 9/19.... I emailed the vendors customer service and explained that no package was delivered.....to please look into it, and send out another package. Got. Email back, CS person said I should look for package , check all my neighbors....I emailed back I do not have TIME to look for package, it is not my job.....to please send me another order. I can not believe they wanted me to find the order!

[evelomaddict]

you may have to file a chargeback with your credit/debit card company if they're unwilling to help any further.

[september]

Sadly, I think the USPS checks a package off as being delivered, even when they drop it off at the wrong address.

I get packages meant for others in my community quite often, and I know that in 2 cases, someone who lives no where near us (but has the same # in his address) has gotten our packages. He told us...and even brought one of them to us one night, and said it was the second time it had happened. The first time...he gave the package back to the carrier.

[herekitty_kitty]

The vendor should take it up with the carrier. It was the carriers responsibility to make sure it was delivered to the correct address on the package.

[sunshine45]

call them back, tell them you didnt receive the package. if they say they delivered the package then ask to see the signature. if they cant find a signature then they should be responsible. it could have been lost, delivered to the wrong address, or stolen right from your home.

[Suhse]

This is basically the response I had from Shop HQ, when they were ShopNBC. They even acknowledged, that their tracking showed it never left their facility, but, still, they wanted me to do my own checking around?

My item was a relatively inexpensive pair of earrings,which had sold out. They did end up issueing a credit, without an FBI investigation, but, for awhile I wasn't sure.

It may not be so simple as the company sending out another order, without launching a investigation, though. Unfortunately, with all the fraud there is today, I can't blame them. We can't really expect hugh companies to just take our word it.

[terrier3]

This happened to me with QVC about 2 years ago. It was jewelry.

They sent out a replacement ASAP and told me if a neighbor received my package by mistake and gives it to me, I should call them back & they will pay for the postage to return it.

It was simple!

[millieshops]

Happened to me some years ago. It was a QVC package, but a UPS carrier's error. I actually saw him when he delivered my package to the wrong condo building, but since his truck was in front of my window, I just assumed he would deliver my package next. Nope, he jumped into his truck and sped off.

I checked my tracking and he had listed my order as DELIVERED. Of course, the tracking doesn't note it was delivered a building away. QVC handled everything that day.

I did confront the UPS man the next day. AT first he denied, then the light dawned on him. He knew what he'd done. Amazing, but that was at least 4 or 5 years ago and he still remembers he made that mistake. Rings the bell and even waits for an answer now.

[dooBdoo]

I've only had that problem one time. A package was marked as having been delivered by the USPS but I didn't receive it. I contacted the vendor, they had insured it so they filed with the USPS and sent me a full refund. It seems to me it's the seller's responsibility first, the delivery service second, and my responsibility last? Not sure if that's true in the strictest legal sense.

I will add, though, that once I know a package has been shipped I track it daily with the websites (UPS, Fedex, or USPS) and I get email alerts (you can get texts, too) for each activity including delivery. I've heard too many stories about packages being stolen from the front porch.

[dooBdoo]

On 9/23/2014 evelomaddict said:

you may have to file a chargeback with your credit/debit card company if they're unwilling to help any further.

That's a good point, evelomaddict. The credit/debit card company can be of service, too.