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Honored Contributor
Posts: 11,835
Registered: ‎03-09-2010

Is anyone else having trouble playing QVC videos?

[ Edited ]

I ordered some holiday items and wanted to show DH. I can't get the video to play. I tried another one, and it wouldn't play either. I restarted the computer, logged on again, but no luck! Smiley Frustrated

Trusted Contributor
Posts: 1,377
Registered: ‎05-02-2015

Re: Is anyone else having trouble playing QVC videos?

I am having this problem as well, @beach-mom.

I Discovered That I Can Be Myself Without the Sky Falling In
Occasional Contributor
Posts: 18
Registered: ‎04-01-2010

Re: Is anyone else having trouble playing QVC videos?

 

 

Yes, i am having trouble also  

 

 

Honored Contributor
Posts: 17,056
Registered: ‎06-27-2010

Re: Is anyone else having trouble playing QVC videos?

[ Edited ]

 

It helps troubleshooting if we all look at the same video.   I picked one at random, and it's playing on my iMac

(OS X 10.10.5) with Firefox 40.0.3, or Chrome 45.0.2454.85, or Safari 8.0.8.  And it works on my iPad (iOS 8.4.1).  Is all of your software current, and have you updated Adobe Flash Player?

 

Can you view this one?

 

H203868

 

http://www.qvc.com/4-Beaded-Holiday-Garland-by-Valerie.product.H203868.html?sc=H203868-SRCH&cm_sp=VI...

 

 

 

If you can see it, what happens when you try?

 

 

⭐️Tact is the art of making a point without making an enemy. Howard W. Newton⭐️
Trusted Contributor
Posts: 1,377
Registered: ‎05-02-2015

Re: Is anyone else having trouble playing QVC videos?

[ Edited ]

@dooBdoo. I am on my MacBook Pro  and I cannot see it. Flash is up to date as well. All worked fine yesterday. 

 

I cannot see the video you posted. It is a black screen with the circle going round and round and round....

I Discovered That I Can Be Myself Without the Sky Falling In
Honored Contributor
Posts: 17,056
Registered: ‎06-27-2010

Re: Is anyone else having trouble playing QVC videos?

[ Edited ]

Adelina wrote:

@dooBdoo. I am on my MacBook Pro  and I cannot see it. Flash is up to date as well. All worked fine yesterday. 

 

I cannot see the video you posted. It is a black screen with the circle going round and round and round....


 

Thanks, @Adelina!  Did you try more than one browser, and also deleting cookies/cache/website data and then relaunching the browser?

⭐️Tact is the art of making a point without making an enemy. Howard W. Newton⭐️
Trusted Contributor
Posts: 1,377
Registered: ‎05-02-2015

Re: Is anyone else having trouble playing QVC videos?

@dooBdoo, yup, I did all that. Hmmmmmm

I Discovered That I Can Be Myself Without the Sky Falling In
Honored Contributor
Posts: 17,056
Registered: ‎06-27-2010

Re: Is anyone else having trouble playing QVC videos?

[ Edited ]

Adelina wrote:

@dooBdoo, yup, I did all that. Hmmmmmm


Really strange, @Adelina.

 

Which browsers did you try?

⭐️Tact is the art of making a point without making an enemy. Howard W. Newton⭐️
Trusted Contributor
Posts: 1,377
Registered: ‎05-02-2015

Re: Is anyone else having trouble playing QVC videos?

@dooBdoo, I have only tried it on Safari. I don't want to "install" another browser, so I will just have to deal with it.  Videos etc work great on other websites, so it seems to be only with QVC. I can live with that.

I Discovered That I Can Be Myself Without the Sky Falling In
Honored Contributor
Posts: 37,451
Registered: ‎06-11-2011

Re: Is anyone else having trouble playing QVC videos?

I've been able to view them, but many of them stop and start - mostly stop - after about a third of the way playing.  YES, I've been having a lot of trouble with them. 

 

And there are always the occasional ones that don't even match the product it's supposed to be.