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Honored Contributor
Posts: 10,115
Registered: ‎03-10-2010

Is QVC customer service not available at all?

I haven't had a reason to contact CS I quite a while .  However, I have been trying since last Friday to call them and when that fails I try Chat.  Both  services say they are busy, or not available.  I have been trying 3 times a day, LastFriday, Mon,Tues weds and today, Thursday.  No one is there.  I have an order from May 15, and was shipped, but has been at my local post office, according to tracking info since lastFriday.  I need some help, or a refund...as  it looks like my package is lost. Is there a secret number to call QVC I am not aware of?

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QVC Customer Care
Posts: 1,260
Registered: ‎10-12-2015

Re: Is QVC customer service not available at all?

Hi @shoekitty 

 

I am sorry you are having trouble contacting Customer Service. Please email your order info to QVCSocialTeam@qvc.com and we would be happy to assist. 

 

Barb

Customer Care

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Super Contributor
Posts: 303
Registered: ‎03-27-2010

Re: Is QVC customer service not available at all?

@shoekitty Either post this under Customer Care or email the mods @qvcsocialteam@qvc.com.  Good luck.

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Respected Contributor
Posts: 4,103
Registered: ‎02-02-2015

Re: Is QVC customer service not available at all?

[ Edited ]
.@shoekitty wrote:

I haven't had a reason to contact CS I quite a while .  However, I have been trying since last Friday to call them and when that fails I try Chat.  Both  services say they are busy, or not available.  I have been trying 3 times a day, LastFriday, Mon,Tues weds and today, Thursday.  No one is there.  I have an order from May 15, and was shipped, but has been at my local post office, according to tracking info since lastFriday.  I need some help, or a refund...as  it looks like my package is lost. Is there a secret number to call QVC I am not aware of?

 


Sounds like my cable company.  Nobody answering and sitting on hold for hours.

 

I’ve seen a few threads on the cs at qvc being a problem now.  Makes me think twice before ordering.

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Respected Contributor
Posts: 2,150
Registered: ‎12-13-2010

Re: Is QVC customer service not available at all?

Total QVC weeks-lond nightmare re a return of 4 Isaac Tees that are defective. Weeks trying to call CS. Imposible I then emailed the Q social team. I do not have a printer and asked that my return lable be mailed. I listed my four item numbers and she replied saying a label was on it's way for THREE of the items. WHAT???

Terrible CS. QVC- if you cannot deliver on time, can't answer the phones and can'r take return information correctly, go off the air! 

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Trusted Contributor
Posts: 1,318
Registered: ‎12-21-2010

Re: Is QVC customer service not available at all?

I dont know what is wrong with your order people, but everytime I order from QVC, in maximum ten days, my parcel is at my door and I order a lot.

 

Now, for excahnge returns that is completely different story. I have sent a pair of trousers for an exchange , that is my first time doing that ,(which I am regretting now, I should have kept it and washed it in hot water, then dry it in the hot setting as it was big), and I cannot track it at all.

I am in the dark if I will ever see the new trousers coming from back from the Q.

 

That I do not like to not be able to track my exchange/return!

 

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The Supreme Happiness Of Life Consists In The Conviction That One Is Loved.
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Respected Contributor
Posts: 2,839
Registered: ‎03-10-2010

Re: Is QVC customer service not available at all?

I was able to get through by sheer persistence.  It kept sending me back to automated options so I'd wait until it repeated itself over and over until finally my call fell into a holding pattern for an acutal response where I was on hold with music for another 10 or more minutes.  Patience, don't give up.

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Occasional Contributor
Posts: 7
Registered: ‎04-10-2012

Re: Is QVC customer service not available at all?

10 minutes!!!  It took me 15 minutes to get on hold and I have now been on hold for just about 4 1/2 hours!!

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Valued Contributor
Posts: 794
Registered: ‎04-20-2020

Re: Is QVC customer service not available at all?

What's even more annoying is that my actual time with a rep to resolve a huge problem literally takes only 5 minutes.  So what is the real reason for such long wait times?  Only 1 or 2 c/s reps working in the entire U.S. for Qvc?  Extremely long lunches??  Or breaks??  Yes, we know there's a virus......so.....prepare for it and hire more people not less.  

 

 

 

 

 

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Honored Contributor
Posts: 31,291
Registered: ‎06-11-2011

Re: Is QVC customer service not available at all?

So why don't you people who read here do as recommended and email the Social Team? My order issues are always resolved very promptly.

If you'd rather be on hold for hours and then complain about it, well you can do that too.