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Honored Contributor
Posts: 35,600
Registered: ‎05-22-2016

Is DirecTV service down right now??

DirecTV customers...are you having any issues right now?? My receivers have been updating for about six hours now. I can't get a hold of anyone in cs either. What is going on??

Regular Contributor
Posts: 187
Registered: ‎09-26-2010

Re: Is DirecTV service down right now??

I have Direct and so far mine is OK 

Respected Contributor
Posts: 2,609
Registered: ‎03-10-2010

Re: Is DirecTV service down right now??

I'm in NC and I can not see CNN.  All the other channels are okay.   The screen says they are experiencing technical difficulties.  The same thing happened on Tuesday of this week.  

Honored Contributor
Posts: 35,600
Registered: ‎05-22-2016

Re: Is DirecTV service down right now??

I can't see any channel. Just a banner saying "Accepting guide data"....forever! Tried a diagnostic test, it says I have an alignment problem and to call cs. CS is not answering and I get a busy signal. Must be that they are having problems.

Respected Contributor
Posts: 3,812
Registered: ‎03-09-2010

Re: Is DirecTV service down right now??

[ Edited ]

i'm unable to see cnn also.  i have the toiday show on. 

 

i was up last night when they said they would be working on the guide.  we went to bed shortly after.  i'm on the west coast and it was after 2 am.

 

@SilleeMee

Respected Contributor
Posts: 3,812
Registered: ‎03-09-2010

Re: Is DirecTV service down right now??

@SilleeMee

 

check your email.  they are saying they experienced difficulty and to run a system test.

Honored Contributor
Posts: 35,600
Registered: ‎05-22-2016

Re: Is DirecTV service down right now??

Thanks @ladyroxanne Smiley Happy. I've already run a system test and also a diagnostics test. Nothing helps. I finally got a field service guy call me back and he has no idea if there is a widespread problem or not. He said sometimes when they do their updating, some customers experience problems...?? He said he won't be able to look at my tv until tomorrow! WHAAAH!Woman Sad

Respected Contributor
Posts: 3,812
Registered: ‎03-09-2010

Re: Is DirecTV service down right now??

@SilleeMee

 

that is too bad!!!!  terrible customer service and they are usually so good.  i'm going to check with my friends ansd see if they are having a problem.

 

i hope it straightenso out soon. 

Honored Contributor
Posts: 9,305
Registered: ‎06-08-2016

Re: Is DirecTV service down right now??

Trying unplugging it for a few minutes.

Then go get a cup of coffee.........

 


@SilleeMee wrote:

Thanks @ladyroxanne Smiley Happy. I've already run a system test and also a diagnostics test. Nothing helps. I finally got a field service guy call me back and he has no idea if there is a widespread problem or not. He said sometimes when they do their updating, some customers experience problems...?? He said he won't be able to look at my tv until tomorrow! WHAAAH!Woman Sad


 

Esteemed Contributor
Posts: 5,354
Registered: ‎11-24-2011

Re: Is DirecTV service down right now??

I just checked it out on downdetector and you are definitely not alone in your issues.