Re: If You Have An Advance Order

pugvette74 · ‎06-11-2010

@moonandthestars Can you cancel and reorder?

moonandthestars · ‎03-11-2010

@pugvette74 No, I wish I could, but it's sold out.

pugvette74 · ‎06-11-2010

@moonandthestars wrote:
@pugvette74 No, I wish I could, but it's sold out.

I am so sorry @moonandthestars That's not fair. Are you up to calling CS and use me and another poster as an example? Read the other post, I believe she ordered on 9/26

pugvette74 · ‎06-11-2010

@moonandthestars Check @WORKING GAL she ordered on 9/16 Use us as an example so you can get Free Shipping too.

Venezia · ‎03-09-2010

@moonandthestars wrote:
@pugvette74 No, I wish I could, but it's sold out.

@moonandthestars - Try emailing the moderators with the information to see if they'll help:

QVCSocialTeam@qvc.com

moonandthestars · ‎03-11-2010

@pugvette74 oh so nice, thank you.

I did mention to person #2 that a couple of my 'friends' were given the shipping refund and their purchases were in the beginning of september. (as opposed to mine being later in september) And she said, Oh, I'm so sorry. the rules are .... "blah, blah, blah....."

I'll live. It was worth trying tho!

It is possible they realized what was going on later in the evening and schooled customer service what qualified and what didn't. But who knows, maybe as we speak someone else is being given a shipping credit for an older advance order purchase

msgb · ‎08-30-2010

I just cancelled an advanced order. I placed the order in August was told it would ship in Sept. Thought I might receive for my birthday. Theshipping date kept getting pushed. I have not received one email regarding this. I have called Customer Service a few times and always got differing answers. I noticed that the item I order is now sold out. It was still on advanced order this morning and the answer from customer service was that they were not sure when it would be sent out. I cancelled the order this afternoon.

pugvette74 · ‎06-11-2010

@moonandthestars wrote:
@pugvette74 oh so nice, thank you.

I did mention to person #2 that a couple of my 'friends' were given the shipping refund and their purchases were in the beginning of september. (as opposed to mine being later in september) And she said, Oh, I'm so sorry. the rules are .... "blah, blah, blah....."

I'll live. It was worth trying tho!

It is possible they realized what was going on later in the evening and schooled customer service what qualified and what didn't. But who knows, maybe as we speak someone else is being given a shipping credit for an older advance order purchase

Wow..That is unfair!!! I don't like that. I am so sorry.

Best,

"Your Friend"

Sage04 · ‎07-10-2011

@moonandthestars wrote:
@pugvette74 oh so nice, thank you.

I did mention to person #2 that a couple of my 'friends' were given the shipping refund and their purchases were in the beginning of september. (as opposed to mine being later in september) And she said, Oh, I'm so sorry. the rules are .... "blah, blah, blah....."

I'll live. It was worth trying tho!

It is possible they realized what was going on later in the evening and schooled customer service what qualified and what didn't. But who knows, maybe as we speak someone else is being given a shipping credit for an older advance order purchase

@moonandthestars I wish you had sent an email to the Social Team instead. So sorry it didn't workout for you.

moonandthestars · ‎03-11-2010

@Sage04 @pugvette74 @Venezia @PA Mom-mom @

I emailed the social team, as suggested, and guess what?! It worked! I am now credited the shipping. It is so true, I should have started there first. Anyway, happy ending

Thank you so much.

@msgb I have a september birthday too