Community Chat

[GCR18]

Return fees with the prepaid label are based on weight, not how many items were returned.  It's spelled out in the return policy. $6.95 for 5lbs, I think.  Next level is $8.95, etc.  Original shipping deducted per item.  The QVC approved return trumps that.  Return charge should have been $0.

[esmerelda]

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@SilleeMee wrote:

The only way that I know of where you can get your return postage money back is if you purchased those products through the Paypal payment option at checkout. PP will refund you what it cost to ship it back. You need to sign up for this PP service in order to use it.

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@SilleeMee  A couple of questions.  Does PP automatically refund the shipping?  And how do they know to do that?  And the amount.

When you say "you need to sign up for this PP service" does that mean something more than just having a PP account?

Thanks in advance.

[SilleeMee]

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@esmerelda wrote:

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@SilleeMee wrote:

The only way that I know of where you can get your return postage money back is if you purchased those products through the Paypal payment option at checkout. PP will refund you what it cost to ship it back. You need to sign up for this PP service in order to use it.

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@SilleeMee  A couple of questions.  Does PP automatically refund the shipping?  And how do they know to do that?  And the amount.

When you say "you need to sign up for this PP service" does that mean something more than just having a PP account?

Thanks in advance.

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@esmerelda ,

Yes, you need to activate the service. Go here to sign up or you can google 'Return Shipping Refund PayPal'. They will show you what to do and how to get your refund.

https://www.paypal.com/us/webapps/mpp/returns

If you just want to know what this is all about then go here:

https://www.paypal.com/us/smarthelp/article/what-is-return-shipping-on-us-and-how-do-i-activate-it-f...

HTH

[Must Love Dogs]

Good evening~

I had my own fiery conversation with a customer service representative today regarding shipping charges for a return.  I am still fuming over it, BUT this is the wake-up call I needed to curb my spending here.

[sunshine45]

@esmerelda 

Sign up for a PayPal account to get Return Shipping on Us.*

If you aren’t happy with your order, we'll refund the cost of sending it back. See limitations.

Activate Return Shipping on Us to get refunded for up to $30 on 12 eligible purchases a year. After you’ve returned your item in a way that’s convenient for you, visit the refund request page within 30 days of the return ship date.

https://www.paypal.com/us/webapps/mpp/returns

[esmerelda]

Thank you @SilleeMee and @sunshine45.  Done!

[SilleeMee]

You're welcome @esmerelda 

Also wanted to mention that if you use a pre-paid return label then you will need the confirm email sent to you when the store received your returned item. That email shows the amount of shipping deducted from the store's refund and the email needs to be uploaded to PP to show proof of return shipping  cost. There's a place for that upload on the form to fill out.

[Menah]

HSN will only charge for the one shipping label used. I always send multiple items back, because the shipping label states that it is a flat rate for x amount of weight, and a higher flat rate for x+y amount of weight. If I want to send multiples back to QVC, I have learned the hard way to pay for my own shipping.  However, make sure you get actual tracking (UPS or FedEX) becuase it takes QVC much longer to "notice" that the return has been made when you use your own mailing.

[bjkvb]

Yep!  I have to send back a makeup palette which does not look like what was presented.  In order to send it back i have to pay return shipping plus a $6.95 Label Fee!  The label they enclosed in my package whether I used it or not. Plus it looks like someone ran their fingers across a couple of the shades so it looks like this is a resale on top of it.  Pretty shocking and now I will be doing my make-up shopping at Sephora and Ulta.  I can walk in those stores and know what I'm getting.  Just a waste of money and not worth it.  

[sunshine45]

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@bjkvb wrote:

Yep!  I have to send back a makeup palette which does not look like what was presented.  In order to send it back i have to pay return shipping plus a $6.95 Label Fee!  The label they enclosed in my package whether I used it or not. Plus it looks like someone ran their fingers across a couple of the shades so it looks like this is a resale on top of it.  Pretty shocking and now I will be doing my make-up shopping at Sephora and Ulta.  I can walk in those stores and know what I'm getting.  Just a waste of money and not worth it.  

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if your item is damaged or not as pictured, put the return label on the package, note the problem on the return receipt. you will not be charged anything. if you ARE charged, make sure to call customer service or contact qvcsocialteam@qvc.com. allow 2 - 3 weeks for a refund.