Community Chat

[LoveMeSomeQVC]

I put a return in the mail last Wednesday (1/30).  It was a small package (a small Radley cross body) and I used the QVC return label.  Unfortunately, my post office will NOT give you a receipt and you have to place any prepaid packages in a large bin (very frustrating but I have even spoken with a supervisor and this is their policy at our PO).  I didn't get my typical "your return is on it's way" email so I called the Q and they show nothing as far as tracking. 

I plan on going to my post office tomorrow to see if there is any way we can track the package but I was wondering if any of you have had something similar happen and then had the package show up in the system (maybe not scanned at point of origin)?

[Kachina624]

Sometimes the shipping agent who picks up the packages from the post offices is very slow and they may sit for several days.  I'd complain about your post office if I was you.  I don't leave the building until I see them scan my return.  Thst's what tells QVC a return is on the way.

[RespectLife]

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@Kachina624 wrote:

Sometimes the shipping agent who picks up the packages from the post offices is very slow and they may sit for several days.  I'd complain about your post office if I was you.  I don't leave the building until I see them scan my return.  Thst's what tells QVC a return is on the way.

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I agree!  The 3rd party shipper takes a LONG time to pick up returns. My returns and credits take at least 3 weeks when using the return label.  Your item could still be sitting there.

I do NOT always get an email 'your pkg is on its way'.  Sometimes yes, many times no.  Sometimes I get tracking...sometimes not.

However, NO WAY I am leaving an item in a bin.  What proof do you have that you returned it?

the US Postal system branches are all under the SAME rules!  If I wait in line, they HAVE to give me a receipt!

I would otherwise, take a picture of the return label AND a picture of it sitting in the bin.

[Lipstickdiva]

I just posted in another thread about my return experience using the Q label and returning on my own.

I returned things the last Sunday of January.  1 using the Q return label, 1 on my own.  As of today I received my refund for the clothing returned using the Q return label. The other item I returned on my own, at the very same time, and it doesn't show as a return yet in the Q system.  I checked tracking and it was delivered Thursday to QVC. 

I have never had the issue with packages sitting at the post office for days or weeks before the carrier picks them up.

[Mersha]

When returning from any vendor, including Amazon, I ALWAYS get a  receipt.  If you do not, you have absolutely no proof of returning if something is lost.

I go to several different post offices in my area and every one them will print out a receipt. 

If your post office refuses, I would contact the postmaster of that branch and, if they are unwilling to help, go to their supervisor.

[pupwhipped]

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@Mersha wrote:

When returning from any vendor, including Amazon, I ALWAYS get a  receipt.  If you do not, you have absolutely no proof of returning if something is lost.

I go to several different post offices in my area and every one them will print out a receipt. 

If your post office refuses, I would contact the postmaster of that branch and, if they are unwilling to help, go to their supervisor.

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Agreed. No way on God's green earth am I returning something without the receipt in my hot little hands. Like you, @Mersha, my post office ALWAYS prints a receipt. And I keep them in my stash until the proper credit is returned to me.   

[LoveMeSomeQVC]

Definitely frustrating that my post office has this policy in place - I've been down the road of complaining and escalating with no luck (there are numerous discussions about this issue with other post office locations online).  

I have been fortunate not to have any problems (and I am also a very active ebay seller) and typically my returns are back to the Q and credited to my account within about 10 days.  Hopefully I'll get some answers tomorrow.  Fingers crossed that it is just missed scans or a late pick up.  I may start driving my packages to the next city over - they have more of a customer service approach and will scan/receipt if you wait at the window.

I appreciate everyone's input.  

[Susan-QVC]

@LoveMeSomeQVC   I checked on your item, I was able to locate the package thru "Newgistics".  They have located the package but say the below.  We will check on it again tomorrow and see if we have a new update.  Never fear, if you use our label it comes with insurance. 

Susan Q-Social

UPDATED: 2/4/2019. Severe Weather Across the Eastern United States has Impacted Delivery

[LoveMeSomeQVC]

@Susan-QVC  Thank you for checking on this!  Very relieved that it is at least showing in the system somewhere.  You rock!

[KingstonsMom]

@LoveMeSomeQVC

Our P.O. is the same way, no receipt, just throw it in a large bin with the rest of the prepaid label packages.

That's why I just mail returns on my own, where I have a tracking # and proof that I mailed the return.

It also doesn't sit at the P.O. for a week or more waiting to be picked up and my returns and refunds are processed so much faster.