I'm upset

rickiraccoon · ‎01-05-2013

I'm so mad I just have to vent. My shopping at the Q has declined substantially the last couple months. One reason is because I just don't see the 'value' they claim anymore. I lost a lot of money after I added up what the holiday returns cost me. And when they changed the shipping rates it seemed the prices increased. But sometimes, when I see something I want, I don't care what the cost is if I really love it. So last week I spot a top in the LTS I think is cute and went for it. Along with that, I added a blouse I had saved in my Wish List for several months. I was in the mood so I ordered these last Thursday. Here it is Wednesday and this order just shipped today! Seriously? Almost a week to 'process' an order?? When am I going to learn? Shopping here just doesn't seem worth it anymore.

Thanks for listening....I feel better now.

RainyDayGal · ‎03-09-2010

I don't find the tracking to ever be accurate. Sometimes I get the item while it still shows it's processing, and the tracking number is often useless.

Tinkrbl44 · ‎08-23-2010

@rickiraccoon

Millions of people shop online because of the convenience factor.

Just keep in mind that QVC isn't the only game in town and there are MANY other retailers that would LOVE to have your business.

Perkup · ‎03-09-2010

I wouldn't put too much stock in the "ship date". I've received a couple of emails in the past telling me someting had shipped when I'd already received it,

Mominohio · ‎08-08-2010

I feel your pain, OP.

Q is really going to have to step things up. There quality across the board, on merchandise, had declined (as it has with most other retailers), the prices aren't always the best, the shipping is sneaking back up, and they think that easy pay is some big bonus, and it is not.

The only thing easy pay is good for is big purchases to avoid paying interest. It really is not a sale or shipping reduction, but they really work hard at making people excited about it.

Shipping speed is random, some purchases say 'shipped' within hours of placing, others are 'processing' for the better part of a week. Even those that say 'shipped' are at a facility for days sometimes, going nowhere.

I wouldn't be surprised to get 'the letter' soon. I have returned so many items in the last few months, all of it for defects. Not a single thing I changed my mind on, but refuse to pay for because of the condition in which it arrives. Chip and missing paint/glaze on Temp-tations, quilts that have black marks on them, and coming apart at the seams. And at least several times a year, we get a product or color other than what is ordered and on the invoice, so they have a problem in their warehouses, with pulling of products.

Q used to have unique items, good quality and fast service, but I find myself looking other places, more and more often.

Karnerblue · ‎03-18-2015

I just order and wait. It will get to me when it does. Some online places take just as long or longer and they charge enourmously for S&H. I really don't understand why you're so "mad." You ordered Thursday and it takes time to process the order and get it shipped. If you thought you'd have it by today, I think that's unreasonable on your part. Nothing is instantaneous. I always get my orders within a week to 10 days, sometimes less but never more than that.

As far as value and prices, well that ball is in your court.

"Never water yourself down just because someone can't handle you 100% proof."

Puppy Lips · ‎05-09-2010

My only real complaint with QVC is the ever increasing prices. I buy a lot of Denim & Co. and Susan Graver. Some of the items I feel are worth it, but so many are not worth what I paid for them, in my opinion.

I am glad items don't ship instantly. I change my mind once in a while and can cancel the item before it ships.

Someone on another thread awhile ago said the return rate was 40%. I don't know if that is accurate or not. I would be very interested to know what it is. If it really is that high, that would explain a lot.

Always remember that you are absolutely unique. Just like everyone else. Margaret Mead

Puppy Lips · ‎05-09-2010

@Mominohio wrote:
I feel your pain, OP.

Q is really going to have to step things up. There quality across the board, on merchandise, had declined (as it has with most other retailers), the prices aren't always the best, the shipping is sneaking back up, and they think that easy pay is some big bonus, and it is not.

The only thing easy pay is good for is big purchases to avoid paying interest. It really is not a sale or shipping reduction, but they really work hard at making people excited about it.

Shipping speed is random, some purchases say 'shipped' within hours of placing, others are 'processing' for the better part of a week. Even those that say 'shipped' are at a facility for days sometimes, going nowhere.

I wouldn't be surprised to get 'the letter' soon. I have returned so many items in the last few months, all of it for defects. Not a single thing I changed my mind on, but refuse to pay for because of the condition in which it arrives. Chip and missing paint/glaze on Temp-tations, quilts that have black marks on them, and coming apart at the seams. And at least several times a year, we get a product or color other than what is ordered and on the invoice, so they have a problem in their warehouses, with pulling of products.

Q used to have unique items, good quality and fast service, but I find myself looking other places, more and more often.

I just returned a Susan Graver top that came out the the bag with what looked like an ink mark. I washed it twice and it did not come out. So much for Susan's, "Soap and water will get any stain out" statement. The replacement is on the way, but it is a bit frustrating.

Always remember that you are absolutely unique. Just like everyone else. Margaret Mead

hoosieroriginal · ‎03-04-2012

That's why I shop local now - I can see what the "value" is by touching it. If it doesn't work, I can take it back to the store and not "pay" to return it. The last few purchases I made last year I had to send back the quality was so poor - I too spent more money on returning items last year than ever before. Now I believe in supporting my local economy, helping to keep jobs for people who need it locally.