Community Chat

[KingstonsMom]

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@HappyDaze wrote:

This is really strange- I've never been denied purchasing insurance except, of course, for a letter. My post office is always more than willing to take my money!

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You also can't insure a money order to mail to someone, even if you buy the money order from the P.O.

I thought that was strange.

[AliJoi5]

Yes that IS strange.  From what I understand, you can insure a USPS parcel up to $5,000.  If you need more coverage, you would then have to buy an independent insurance policy.  Certain items are excluded/uninsurable, such as unusually fragile mailpieces, etc.  But I doubt that what you were returning to the Q exceeded $5,000 in value and/or was especially fragile, correct?  So then I cannot understand why they would deny you coverage.  That's crazy.  Sometimes I use the Q return label and other times I don't.  Naturally, insurance is included when you use the Q label.  But I always buy insurance when I'm returning a package using my own postage.  Check out the USPS's website... they have a section regarding insurance parameters.  I can feel your pain though... I've had my issues with the PO, but as HappyDaze said, never with them wanting to take my money! 

[HappyDaze]

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@KingstonsMom wrote:

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@HappyDaze wrote:

This is really strange- I've never been denied purchasing insurance except, of course, for a letter. My post office is always more than willing to take my money!

---

You also can't insure a money order to mail to someone, even if you buy the money order from the P.O.

I thought that was strange.

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Yes but I believe you can send it certified mail and at least you would have proof of delivery and a way for the post office to try to track it down if it gets lost.

[KingstonsMom]

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@HappyDaze wrote:

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@KingstonsMom wrote:

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@HappyDaze wrote:

This is really strange- I've never been denied purchasing insurance except, of course, for a letter. My post office is always more than willing to take my money!

---

You also can't insure a money order to mail to someone, even if you buy the money order from the P.O.

I thought that was strange.

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Yes but I believe you can send it certified mail and at least you would have proof of delivery and a way for the post office to try to track it down if it gets lost.

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@HappyDaze

Thanks so much for that info!

The P.O. didn't even offer that as an alternative when I wanted to send a money order for a friend's daughter's b'day!

Now I know! Thanks again @HappyDaze!

[Nightowlz]

The Post Office will not let you purchase insurance if you use the Q return label. It's beyond me why they will not do this. They won't even give you a receipt showing you dropped it off at the post office. I had a return that was received by Q but I had to call to get my credit issued because they showed they never received it. I had my USPS tracking # that showed they did receive it. Anyways during my conversation with a Q supervisor she told me that the Q return labels do have insurance included. She also said if you want to take your pkg to USPS & use the Return Your Way Label on your Q receipt you can sometimes get a better rate. You should be able to purchase ins with that label but I'm not sure. I did not think the Q labels were insured. I always pay to ship any return over $100 with USPS or UPS so I can insure it. With that said with the cost of shipping I try to only buy things I know I'm going to keep. There is always something some time or another that will need to be returned.

[Sooner]

The USPS also has the reight to refuse to insure a package that they feel is not adequately wrapped, or maybe it is that thing about hazardous materials inside. . . from the long government sanctioned list. 

[sfnative]

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@MaggieMack wrote:

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@Kachina624 wrote:

On the rare occassion that I use the USPS, I now go to a different location.  It's a greater distance from my home, but they are always so helpful.  Always offer different shipping options.  And, give me receipts for items mailed with a pre-paid label, which the other location wouldn't do.

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@onlyshopsonline   I've been told by clerks at two different locations that they are no longer supposed to give you a receipt for a package with a pre-paid label.  Instead, they scan it as soon as you give it to them.

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Mine told me to ALWAYS come to the counter for a receipt so I will have proof that it was mailed. I do that on a pkg of some value.

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@MaggieMack

OP here.  I was just about ready to walk out, when I asked the guy behind the counter, "Don't I even get a receipt?"  He told me I had to pay $1.35 for it!  So, I paid the buck 35.

(We moved to Oregon 2 years ago.  Never had this run-around with the USPS in CA.)

[sfnative]

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@only shops online wrote:

Did they say why you couldn't purchase insurance?  Just curious, because we have a very strange post office, near our home, and I think the people that work there are delusional.

Everytime I went in there, I used to get some strangely high price, and they never gave me any alternate shipping options.  Wouldn't even give me a receipt once.

On the rare occassion that I use the USPS, I now go to a different location.  It's a greater distance from my home, but they are always so helpful.  Always offer different shipping options.  And, give me receipts for items mailed with a pre-paid label, which the other location wouldn't do.

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@onlyshopsonline

I found out later that any package/box with a sticker on it, like the ones QVC provides on the back of our receipt, is uninsurable.  So, if I had hand written the Q's return address on a small piece of paper and taped it to the package, I could have purchased insurance.

[KathyPet]

If you are using the Q prepaid label it is my understanding that insurance is included.  However a few months ago I sent back a package with my own handwritten label and paying for the mailing cost and I wanted to purchase additional insurance and the post office said I could not get  any additional insurance even though I was paying for the cost of mailing the package myself.  I called QVC and they said they knew of no reason why I could not purchase insurance.

[KingstonsMom]

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@Nightowlz wrote:

The Post Office will not let you purchase insurance if you use the Q return label. It's beyond me why they will not do this. They won't even give you a receipt showing you dropped it off at the post office. I had a return that was received by Q but I had to call to get my credit issued because they showed they never received it. I had my USPS tracking # that showed they did receive it. Anyways during my conversation with a Q supervisor she told me that the Q return labels do have insurance included. She also said if you want to take your pkg to USPS & use the Return Your Way Label on your Q receipt you can sometimes get a better rate. You should be able to purchase ins with that label but I'm not sure. I did not think the Q labels were insured. I always pay to ship any return over $100 with USPS or UPS so I can insure it. With that said with the cost of shipping I try to only buy things I know I'm going to keep. There is always something some time or another that will need to be returned.

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@Nightowlz

My P.O. won't give a receipt when using Q's pre-paid label either, but the Q pre-paid label DOES include insurance for the cost of the item.

Maybe that's why you can't 'double' insure the package.