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Honored Contributor
Posts: 8,627
Registered: ‎06-06-2019

I'm Sorry, I Apologize for That

Translated means "too bad so sad for you, I can't help you and I don't care.  Deal with it."

 

If it's supposed to make me feel better it does not.  I feel angry, agitated, and upset.  Unfulfilled.  Ugh!!!

 

Dealt with several on-line people regarding:

 

- refunds owed me and still waiting - going on 28 days now;

- order returns where they misrepresent their product with incorrect photos

  so now I need to return the item and they expect me to pay the S&H;

- bathroom remodel and color of vanity is completely wrong and not what I chose; and

- last but not least still waiting for two items purchased on 6/20.

 

I'm so tired and drained from it all.

Respected Contributor
Posts: 2,929
Registered: ‎07-18-2010

Re: I'm Sorry, I Apologize for That

In late March, my airlines cancelled 6 tickets  r/t to Europe for this September.  I tried over and over to call because the message was, we canceled your tickets and we have added travel credits to your account. I DIDN'T WANT TRAVEL CREDITS, I WANTED MY MONEY BACK!! (a lot of money.)

 

Their message was if you were not traveling within 72 hrs they would not talk to you.  Well in the interim it gave me time to Google and find out what the law was when the airlines cancel your ticket, it is not even an option on their website, it's always if you want to cancel your ticket, never the airline has canceled it.

 

Yesterday I finally got a live person who said they would check to confirm the airlines policy as if there was any question. I am sure if I had not had the time to do the research and then be so insistent I would not have gotten my money back.

 

In fact the last thing they said was allow 6 to 8 weeks for it to show up. A little more research today I found out by law the airlines are supposed to refund your money within seven days and the coronavirus cannot be used as an excuse.

 

So hang in there.

I will wait until the middle of the night to try and call them back about my refund.

 

 

Honored Contributor
Posts: 33,519
Registered: ‎03-20-2010

Re: I'm Sorry, I Apologize for That

[ Edited ]

@rms1954 wrote:

Translated means "too bad so sad for you, I can't help you and I don't care.  Deal with it."

 

If it's supposed to make me feel better it does not.  I feel angry, agitated, and upset.  Unfulfilled.  Ugh!!!

 

Dealt with several on-line people regarding:

 

- refunds owed me and still waiting - going on 28 days now;

- order returns where they misrepresent their product with incorrect photos

  so now I need to return the item and they expect me to pay the S&H;

- bathroom remodel and color of vanity is completely wrong and not what I chose; and

- last but not least still waiting for two items purchased on 6/20.

 

I'm so tired and drained from it all.


@rms1954   

 

Sorry to hear you've had to deal with so many issues....

 

Work done properly according to instructions, payments and refunds processed correctly, and customer servcice overall has STUNK for several years now, so they cant use the excuse of the pandemic.....It seems that VERY FEW can do ANYTHING RIGHT!!!  It seems that no one really cares about putting effort into their work and they don't give a darn about anything except the despositing of their paycheck....

Animals are reliable, full of love, true in their affections, grateful. Difficult standards for people to live up to.”
Respected Contributor
Posts: 2,385
Registered: ‎05-02-2017

Re: I'm Sorry, I Apologize for That

 

 

If you are alive and healthy, and have enough money to shop, travel and remodel, you should count your blessings.

 

There are too many serious issues in the world which should really take our time and concern.

 

There are many wars, horrible poverty and disease, and ongoing suffering.

 

Helping the world become a better place is the best way to "fulfillment" for all.

Honored Contributor
Posts: 15,800
Registered: ‎06-09-2014

Re: I'm Sorry, I Apologize for That

Honestly, the truth probably is the people you are talking to just don't have the power or means to help you.  It's a tough and frustrating situation all the way around these days.  Companies just don't get it anymore.  They'd rather replace you than try and keep you.  

 

Believe it or not, it's cheaper. ☹️

Honored Contributor
Posts: 12,201
Registered: ‎03-09-2010

Re: I'm Sorry, I Apologize for That

@rms1954    I feel your pain...I had to deal with my state tax bureau (trying to pay my business sales tax) ...ugh. All day on and off the phone.   Their new and improved system is NOT improved.  Honestly, I was nearly in tears it was so trying...I slammed my phone down after I hung up..dh got mad at me for my temper trantrum and nearly breaking the phone...to bad, he can deal with them next time there is an issue.

 

I hope you get everything cleared up to your satisfaction...soon.

Honored Contributor
Posts: 12,201
Registered: ‎03-09-2010

Re: I'm Sorry, I Apologize for That

@FancyPhillyshopper ....really, she just wanted to vent....we all do it.... No need for a feel good comment from a poster.

Honored Contributor
Posts: 33,519
Registered: ‎03-20-2010

Re: I'm Sorry, I Apologize for That

[ Edited ]

All I did was try to renew a magazine subscription online....Even though I checked renew, suddenly I had not one, but two subscriptions to the same magazine....Called and she canceled the duplicate....but they still processed the payment for the duplicate.....called again, she credited back the payment, or I HOPED she did.... My fears were justified because just got a letter (a month later) stating that I owed for my magazine subscription renewal.... YOU CANT MAKE THIS STUFF UP!!!!  Called again, I was assured now everything is now in order.... i ain't holding my breath....

 

 

Animals are reliable, full of love, true in their affections, grateful. Difficult standards for people to live up to.”
Honored Contributor
Posts: 68,742
Registered: ‎03-10-2010

Re: I'm Sorry, I Apologize for That

@bhvbum    Perhaps you should be talking to the FAA.  I filed a complaint with them once and found them to be very responsive.

New Mexico☀️Land Of Enchantment
Honored Contributor
Posts: 8,627
Registered: ‎06-06-2019

Re: I'm Sorry, I Apologize for That


@FancyPhillyshopper wrote:

 

 

If you are alive and healthy, and have enough money to shop, travel and remodel, you should count your blessings.

 

There are too many serious issues in the world which should really take our time and concern.

 

There are many wars, horrible poverty and disease, and ongoing suffering.

 

Helping the world become a better place is the best way to "fulfillment" for all.


Really?  Yes, let me get on my knees and count my blessings.  I'm sure I'll feel sooooo much better.  Reading your response has changed EVERYTHING.  You should .....nevermind.