Re: I love Amazon CS!!

NYC Susan · ‎03-13-2010

@Silver Fox1wrote:
@NYC Susanwrote:
I placed a order on Amazon a little while ago, but didn't get the usual confirmation email. So I checked the website and saw that the item was still in my cart. Before placing another order, I called Amazon to be sure the first one had not gone through.

I waited less than 10 seconds for a CS rep, who told me that - for some reason - the first order was still in my cart. She told me that she would deduct the shipping charge "because of the inconvenience". Honestly, I really wasn't inconvenienced at all. I had a simple question and easily was able to get a simple answer. I had already thanked her and told her to have a good night, so this was above and beyond, IMO.

Excellent customer service is possible!! I wish all companies made customers feel so valued.
@NYC Susando you have their phone number or how did you find it, I need to contact them on a return and I can't find a number anywhere. Thanks

I have two numbers: 866-216-1072. That's the number I called today. I also have 888-280-4331.

ScarletDove · ‎07-11-2010

Thank you everyone for all the information regarding Amazon Customer Service, I appreciate the # and online info. I order from Amazon all the time and have never needed to speak to anyone regarding a return or an order, they are a breeze to deal with ordering. The return process is as easy as it gets, and no cost. I have only had to return a few items and have used the drop-off at locker (which is at the Safeway), but prefer to pack it up, attach the return label then go online to the USPS website and put in an order for USPS to pickup the item at my door when they deliver my mail. Do the same if I return something to QVC.

brandiwine · ‎03-11-2010

Amazon CS is wonderful. Needed to return something and printed the return label and I had the option of dropping it off at UPS near me or having it picked up. Return postage was minimal!! The second UPS scanned it I had my refund.

feline groovy · ‎07-29-2014

Love Amazon as well and can tell you that you'll receive the same excellent customer service e-mailing them, or even live-chatting with them. They seem to really appreciate their customers.

SharkE · ‎08-19-2010

POOF !

ROFL

NYC Susan · ‎03-13-2010

@SharkEwrote:
POOF !

ROFL

Why? Threads of this type are allowed to stand all the time. I believe that including links is a violation of Community Standards, but I haven't done that. I would never knowingly violate the standards.

songbird · ‎03-21-2010

I only had to call them one time. I once ordered a lot of cds at one time. When I checked my status, 3 of them were going back to Amazon because of "bad address". Amazon by mistake sent them to another state. I called and got them to resend to my home. I got them the next day.

NYC Susan · ‎03-13-2010

@songbirdwrote:
I only had to call them one time. I once ordered a lot of cds at one time. When I checked my status, 3 of them were going back to Amazon because of "bad address". Amazon by mistake sent them to another state. I called and got them to resend to my home. I got them the next day.

I hear stories like this all the time.

Once I bought a DVD, and it didn't play properly. So I called, they told me to toss it, and I had a new one the next day.

I don't even have Prime, and Amazon has been wonderful for me.

iceRedfire · ‎11-24-2013

@suzyQ3wrote:
@Silver Fox1, one thing that I do is that if I think I might need a record, I'll choose chat and then save it. Otherwise, I prefer the phone.

@chickenbutt, absolutely. I always choose the option of their calling me. And yes, they do call immediately.

I like to use Chat to have a record.

Amazon customer service rocks!