I love Amazon CS!!

NYC Susan · ‎03-13-2010

I placed an order on Amazon a little while ago, but didn't get the usual confirmation email. So I checked the website and saw that the item was still in my cart. Before placing another order, I called Amazon to be sure the first one had not gone through.

I waited less than 10 seconds for a CS rep, who told me that - for some reason - the first order was still in my cart. She told me that she would deduct the shipping charge "because of the inconvenience". Honestly, I really wasn't inconvenienced at all. I had a simple question and easily was able to get a simple answer. I had already thanked her and told her to have a good night, so this was above and beyond, IMO.

Excellent customer service is possible!! I wish all companies made customers feel so valued.

Silver Fox1 · ‎08-14-2015

@NYC Susanwrote:
I placed a order on Amazon a little while ago, but didn't get the usual confirmation email. So I checked the website and saw that the item was still in my cart. Before placing another order, I called Amazon to be sure the first one had not gone through.

I waited less than 10 seconds for a CS rep, who told me that - for some reason - the first order was still in my cart. She told me that she would deduct the shipping charge "because of the inconvenience". Honestly, I really wasn't inconvenienced at all. I had a simple question and easily was able to get a simple answer. I had already thanked her and told her to have a good night, so this was above and beyond, IMO.

Excellent customer service is possible!! I wish all companies made customers feel so valued.

@NYC Susando you have their phone number or how did you find it, I need to contact them on a return and I can't find a number anywhere. Thanks

rolen · ‎03-09-2010

Amazon has the best customer service of any company ever! Their number is 1-888-280-4331

Bookbabe · ‎04-17-2010

ITA I also love their returns. I usually order books and toys so I never returned anything until a few days ago when I bought a scale I did not like. I boxed it up and took it to the post office to ship back FREE and by the time I got home the credit was on my credit card. Love this. To bad the Q can't be as user friendly and quicker on the credits.

suzyQ3 · ‎03-09-2010

@Silver Fox1wrote:
@NYC Susanwrote:
I placed a order on Amazon a little while ago, but didn't get the usual confirmation email. So I checked the website and saw that the item was still in my cart. Before placing another order, I called Amazon to be sure the first one had not gone through.

I waited less than 10 seconds for a CS rep, who told me that - for some reason - the first order was still in my cart. She told me that she would deduct the shipping charge "because of the inconvenience". Honestly, I really wasn't inconvenienced at all. I had a simple question and easily was able to get a simple answer. I had already thanked her and told her to have a good night, so this was above and beyond, IMO.

Excellent customer service is possible!! I wish all companies made customers feel so valued.
@NYC Susando you have their phone number or how did you find it, I need to contact them on a return and I can't find a number anywhere. Thanks

@Silver Fox1, I do love their customer service, but they don't make it easy to find their contact info.

If you look at the bottom of any page, you'll see a "Let us help you" list. Click on "Help," which is the last in that column. On the help page, scroll down to "Browse Help Topics," and click on "Need More Help," and then on the right, click on "contact us."

~Who in the world am I? Ah, that's the great puzzle~ Lewis Carroll, Alice in Wonderland

Silver Fox1 · ‎08-14-2015

@suzyQ3, @rolen, thank you so much I called and I just got of the phone with them. I had returned a Barn Jacket that the sleeves were to short, I returned it 13 days ago and hadn't received a refund yet. They told me in was still in transit and it was taking way to long to get back to them so they would just issue the refund, which they did !! They really do have the best CS anywhere !!

chickenbutt · ‎03-09-2010

Yes, they are the model that I wish every other retailer followed!

Like you, I don't ask for anything to which I am not entitled but they usually go above and beyond.

The way I like to contact them is to pick the thing that calls me, instead of dialing them. It works great and you always get somebody right away. One other good thing for me is that I often end up very anxious calling companies when I have to keep either punching numbers or saying things to get further and further through. This way a human calls you and already has your info.

suzyQ3 · ‎03-09-2010

@Silver Fox1, one thing that I do is that if I think I might need a record, I'll choose chat and then save it. Otherwise, I prefer the phone.

@chickenbutt, absolutely. I always choose the option of their calling me. And yes, they do call immediately.

~Who in the world am I? Ah, that's the great puzzle~ Lewis Carroll, Alice in Wonderland

NYC Susan · ‎03-13-2010

@suzyQ3wrote:
@Silver Fox1wrote:
@NYC Susanwrote:
I placed a order on Amazon a little while ago, but didn't get the usual confirmation email. So I checked the website and saw that the item was still in my cart. Before placing another order, I called Amazon to be sure the first one had not gone through.

I waited less than 10 seconds for a CS rep, who told me that - for some reason - the first order was still in my cart. She told me that she would deduct the shipping charge "because of the inconvenience". Honestly, I really wasn't inconvenienced at all. I had a simple question and easily was able to get a simple answer. I had already thanked her and told her to have a good night, so this was above and beyond, IMO.

Excellent customer service is possible!! I wish all companies made customers feel so valued.
@NYC Susando you have their phone number or how did you find it, I need to contact them on a return and I can't find a number anywhere. Thanks
@Silver Fox1, I do love their customer service, but they don't make it easy to find their contact info.

If you look at the bottom of any page, you'll see a "Let us help you" list. Click on "Help," which is the last in that column. On the help page, scroll down to "Browse Help Topics," and click on "Need More Help," and then on the right, click on "contact us."

I keep the number in my phone, so it's easy. I think I got it the first time by simply googling "Amazon Customer Service". (I just did it, and 888-280-4331 came up.)

It's also very easy to speak to them while using a Kindle. I've done that several times - I just request a call, and someone calls me within seconds.

NYC Susan · ‎03-13-2010

@chickenbuttwrote:
Yes, they are the model that I wish every other retailer followed!

Like you, I don't ask for anything to which I am not entitled but they usually go above and beyond.

The way I like to contact them is to pick the thing that calls me, instead of dialing them. It works great and you always get somebody right away. One other good thing for me is that I often end up very anxious calling companies when I have to keep either punching numbers or saying things to get further and further through. This way a human calls you and already has your info.

Yes, good point - I also dislike having to go through a whole lot of prompts. Amazon doesn't make it an ordeal to get through to someone.

And I just posted about the option to have them call the customer. It's amazing how quickly they call. I don't understand why the wait times for other companies are so long. Amazon clearly has enough employees to keep up with the amount of calls that come in.