Community Chat

[dooBdoo]

---

@Patty1976 wrote:

I’m kind of sad. Placed an order in which I was given easy pay and free shipping. I realized I place the order for the wrong item number but it was still with the same product company. I wanted to cancel the old order number and buy the new one but I was not going to receive the same offer of easy pay and free shipping. I could get the easy pay but was told that I could not get the free shipping. I guess I just don’t understand. I wanted to see if a manager could help me but the person I was talking to said No that I couldn’t get the free shipping. ( I don’t even think they ask for a manager. ) ☹️ I would think that they would give me the same offer to keep and make a customer happy. I know it’s silly because the shipping is only $3.00 but it was the principal of it. Oh well. I guess I’m going to have to really think before I order again from QVC. THANKS FOR LISTENING. Hugs p

---

           @Patty1976,  Welcome to the forums!   I'm sorry you ran into problems.   I don't know if anything can be done, but I wanted to add a notification to some of the QVC Social Team who might be online right now.    They provide wonderful, stellar, practical help on the forums for all sorts of issues, so maybe they can look into this.   

            Also, for future reference, the moderators usually monitor the "Customer Care" and "Suggestion Box" sub-forums for customer service issues and, in addition, you have the option of emailing them directly to "QVCSocialTeam@qvc.com" if you want.

           Hope things will work out for you!   Have a nice weekend.😊

@Barbara-QVC, @Beth-QVC, @Kim-QVC

[pouncypeters]

---

@sunshine45 wrote:

they already do live chats on facebook.....it could turn into a disaster on here, especially since we are "anonymous."

there are so many people complaining about so many other problems regarding ths website that i think they need to focus on solving those issues first before beginning a new venture.

---

I've watched the Facebook live chats. They work well. Smiley Happy

[hckynut]

@KitTkat

Years back there used to be a "chat" listed. No particular time or day. If someone was there, or many someones, you could jump right in and chat.

As a male, I did participate,  but only on a very rare occasion. If the topics being discussed were of interest to me? Hey, I  wasn't/ain't shy!

hckynut(john)