Community Chat

[goldensrbest]

The wonders of this world!!

[SurferWife]

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@Laura14 wrote:

@SurferWife   BAM!    

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@Laura14 DOH!  I got nothin'...maybe the fix hasn't been fully rolled out yet...

[dooBdoo]

               It’s obvious there’s a database degradation in their user file.   I submitted a detailed report on 12/4/18, but the problem began in mid-November.  

               If the tech support staff had resolved the file corruption (most likely with a simple, “programming 101” re-indexing) as soon as it was detected it wouldn’t have snowballed into the dreadful mess we have now.

               It’s not the fault of the QVC Social Team, whose responsibilities don’t include tech support.   It’s the fault of QVC/Qurate for using what appears to be the cheapest, lowest tier of a pre-packaged rudimentary forum platform from Lithium with only the most limited and negligible and negligent technical support which seems to be directed toward doing nothing more than barely keeping the Community crawling.    

               In all my years in IT support/management/design/development I’ve never seen a major corporation’s website so poorly managed and with the appearance of having been abandoned as a lost cause.

               Allowing a basic user-file database degradation to continue for over 3 months not only repels customers it also puts security of the user file in question, and it’s unprofessional and irresponsible.

[cbrite]

LOL... I hearted u @dooBdoo not because I understand 1 word of what you wrote//explained but to agree anyway 🙃

[aroc3435]

@Laura14 @dooBdoo Well we just have to keep waiting . . . and waiting. 

It's one way to learn patience I suppose and is as interesting as waiting for wet paint to dry.

[Krimpette]

@dooBdoo Great response.  I hope you've forwarded it to Corporate!  They need to hire you!!!!!!!!!!!!!!

[Sweetbay magnolia]

Thanks, but no ❤️ notifications.  I see that I was, but I had to go to my response.

Thanks, @dooBdoo, for the explanation.

[CherryHugs]

My notifications are back and I can click on the hearts too.

[vacationday]

When it does get fixed does that mean we will get slammed with a bunch of retroactive notifications?  

[LTT1]

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@dooBdoo wrote:

               It’s obvious there’s a database degration in their user file.   I submitted a detailed report on 12/4/18, but the problem began in mid-November.  

               If the tech support staff had resolved the file corruption (most likely with a simple, “programming 101” re-indexing) as soon as it was detected it wouldn’t have snowballed into the dreadful mess we have now.

               It’s not the fault of the QVC Social Team, whose responsibilities don’t include tech support.   It’s the fault of QVC/Qurate for using what appears to be the cheapest, lowest tier of a pre-packaged rudimentary forum platform from Lithium with only the most limited and negligible and negligent technical support which seems to be directed toward doing nothing more than barely keeping the Community crawling.    

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@dooBdoo 

Got it! Database degradation/user file/re-indexing

You are truly superwoman and no, I don’t “got it” but sure am grateful for you!❤️