Community Chat

[AuntG]

Hope you get it soon. Emailing the Social Team generally results in a timely response.

[rockygems123]

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@qvcaddition wrote:

I also have an order at HSN.  At least the Q has not charged me yet for the two orders still preparing since June 7th, but HSN has charged the first flex pay and can't refund it until the 26th when the item is suppose to be delivered.  

HSN order coming from same warehouse in Calif as QVC.  I live in Calif.  Shouldn't take a month.

I will not order anymore and need to have items cancelled, but told they can't cancel them. 

CS no help and you get a different answer from them.  Such a small problem in todays world, I know.  Just had to vent.

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@qvcaddition 

Maybe that's part of the puzzle, they're integrating HSN inventory with QVC's at the Ontario site.

Same with me 6/7 orders with no action.

[spumoni99]

I will do a livechat this week,I wasn't in a hurry so hadn't really been tracking the order until a few days ago. 

I have gotten other things I ordered later than that item.

[shoekitty]

I am wondering if it isn't the method a vendor chooses to ship, or their computer systems. With QVC it may be both.  I have no problem EVER when I ship express or priority.  But if I use the free shipping when they have it, or reg ship, it's a crop shoot. Seriously. I get packages from eBay in a few days, same with my clothing vendors.  3-4 days. 

I notice on some of QVC return labels they have  a confusing label.  Maybe, it's what we order but my label has both UPS  and USPS on same label. There is no option . You use the one label with both UPS and usps on it. I take to post office , they take it, and then somewhere along the line it goes to UPS if needed . 

i suspect, although I can't confirm. There is a huge click in the computer systems at QVC as well 

[qvcaddition]

Received my HSN order, but says on my account packaging.  I called to take it off,   was told if you get another, just return it.

QVC still in packaging.  I ask to cancel orders, no can do. 

CS really can't help if you even get someone.  I emailed and get a nice sorry letter back.  Done for awhile with ordering on the Q.

I wonder if they lost a lot of workers in the warehouse in Calif because of all the people having to leave, cant say more.